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Invitations 12/91
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472802598
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Invitations 12/91
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40926-004
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Records of the White House Office of the Chief of Staff to the President (George H. W. Bush Administration)
Samuel K. Skinner Files
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1991
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1991
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Originally Processed With FOIA(s):
FOIA Number:
1999-0277-F
S
FOIA
MARKER
This is not a textual record. This is used as an
administrative marker by the George Bush Presidential
Library Staff.
Record Group/Collection:
George H.W. Bush Presidential Records
Collection/Office of Origin:
Chief of Staff, White House Office of
Series:
Skinner, Sam, Files
Subseries:
OA/ID Number:
40926
Folder ID Number:
40926-004
Folder Title:
Invitations 12/91
Stack:
Row:
Section:
Shelf:
Position:
G
0
0
0
0
Chairman Robert M. Bass
and
The Board of Trustees
of the National Trust
for Historic Preservation
request the pleasure of your company
at a luncheon with
President George Bush
on the occasion of the
200th anniversary of the
Bill of Rights
7yI
Sandy
ecis-10 eci
121
fie
Monday,
the sixteenth of December
Nineteen hundred and ninety-one
eleven-thirty to two o'clock
Montpelier,
James Madison's Estate
Montpelier Station, Virginia
R.S.V.P. by December 9
202-638-3003
Non-transferable
MONTPELIER
A Property of the
NATIONAL TRUST FOR HISTORIC PRESERVATION
A Property Of The
MONTPELIER
NATIONAL TRUST FOR HISTORIC PRESERVATION
VIRGINIA
Washington, D.C.
66
Warrenton
Gainesville
29/15
81
Polomach
MARYLAND
Culpeper,
3
95
15
29
Orange 20
3
Fredericksburg
20
Montpelier
Charlottesville
Monticello
N
0
20
40
Richmond
MILES
LOCATION:
Montpelier is four miles southwest of Orange, Va., on Route 20.
From Washington, D.C.: west on U.S. 66 to U.S. 29 to Culpeper,
Va., then south on U.S. 15 to Orange, Va. Also from Washington,
south on I-95 to Fredericksburg; west on Route 3 to route 20 west to
Orange, Va. From Richmond: west on I-64 to route 15 north to
Orange. From Charlottesville: northeast on Route 20 to Montpelier
Station four miles before Orange.
HONORARY CO-CHAIRMEN
THE PLEASURE OF YOUR COMPANY IS REQUESTED
WASHINGTON CHAIRMEN
THE HONORABLE ROBERT DOLE
AT A
SENATOR HOWARD BAKER, JR.
dy
SPECIAL HOLIDAY TRIBUTE TO
THE HONORABLE ALAN K. SIMPSON
SENATOR PAUL LAXALT
SENATOR FRANK MURKOWSKI
THE HONORABLE TED STEVENS
(c: 510
WITH
AMBASSADOR LANGHORNE A. MOTLEY
12-5
PRESIDENT OF THE UNITED STATES
NATIONAL EVENT CHAIRMAN
GEORGE BUSH
LODWRICK M. COOK
CHAIRMAN & CHIEF EXECUTIVE OFFICER
ON
7yz
WILLIAM E. TIMMONS
ARCO
DON V. COGMAN
WEDNESDAY, THE ELEVENTH OF DECEMBER
NINETEEN HUNDRED AND NINETY-ONE
FOR MORE INFORMATION,
PLEASE CONTACT
ELEVEN-THIRTY IN THE MORNING
MARY MCGUIRE OR TERESA BIEKER
AT (703) 525-6373
AT THE WILLARD INTER-CONTINENTAL HOTEL
1401 PENNSYLVANIA AVENUE, N.W.
WASHINGTON, D.C.
RSVP
RETURN CARD ENCLOSED
BUSINESS ATTIRE
A PRESIDENTIAL TRIBUTE TO
SENATOR FRANK MURKOWSKI
I will attend and would like to reserve
Ticket(s)
I have enclosed my personal political action committee check in
the amount of $
Frank Murk miski ski", RUN but have enclosed my contribution of $
I'm sorry, I will be nable to attend "A Presidential Tribute To Senator
Please mak Rooks payable to "Re-elect Senator Frank Murkowski"
ARLINGTON, VA 22201
SUITE 1010
2300 CLARENDON BOULEVARD
SENATOR FRANK MURKOWSKI
A PRESIDENTIAL TRIBUTE TO
Name
Address
City, State, Zip
Phone Number
Please list my name/company as follows
The Federal Election Commission requires the following information:
Occupation
Name of Employer
Please check if self-employed
(Please see reverse side for benefits)
ALASKA
WASHINGTON A
For more information, please contact:
Mary McGuire or Teresa Bieker
at (703) 525-6373
BENEFITS:
TICKET BUYERS:
PRESIDENTIAL LEVEL DONOR
DONATION OF $3000.00 PER PAC / $2,000.00 PER INDIVIDUAL
Invitation to Presidential Reception. Reception participants
will have the opportunity to be photographed with President Bush.
Priority Seating at the Presidential event.
Commemorative gift
SENATORIAL LEVEL DONOR
DONATION OF $1,000.00 PER PAC / $500.00 PER INDIVIDUAL
Invitation to special Senatorial Reception prior to Luncheon with
members of the U.S. Senate and other special dignitaries.
Informal photos will be taken.
Senatorial seating at the Presidential event
Commemorative gift.
The Honorable Som Skinner
Secretary of Transportation
ALASKA
400 Seventh Street, SW
Washengton, DC 20590
WASHINGROUND
A PRESIDENTIAL TRIBUTE TO
SENATOR FRANK MURKOWSKI
JOHN A. BROOKE
OCEAN REEF CLUB
Cofy
22 BAKER ROAD
KEY LARGO, FLORIDA 33037
decline pb.
bup 12/19
The Honorable Samuel K. Skinner
Secretary of Transportation
White House Chief of Staff Designee
Department of Transportation
Washington, D.C.
December 9, 1991
Dear Sam,
You can't imagine how broad my shoulders are to learn of
you're becoming the Chief of Staff of The President of The
United States of America. Gigi and I talked to Pat and Joyce
DeBiase last night and they are equally proud of you.
I realize, as does the Hotel-Motel Association of Illinois
that this puts you on 24 hour alert, however we hope that
you can be present to speak to us in Chicago on Friday,
March 6, 1992 barring an emergency that would prevent you
from being present to speak and being our 1992 honoree.
In my typical Brooke fashion, I have written to President
Bush and asked him to say ok, barring any unforseen
emergency.
Win, lose or draw, we are very proud of you and we hope you
can accept with these understandings.
Cordially,
al John A. Brooke, CHA
TELEPHONE 305-367-3388
FAX 305-367-3848
HOTEL
TM
ASSOCIATION OF ILLINOIS
Amoid F. Karr
President
November 1, 1991
Mr. John A. Brooke
Ocean Reef Club
22 Baker Road
Key Largo, FL 33037
Dear John:
The Hotel-Motel Association of Illinois Annual Dinner Gala Planning
Committee recommended that Samuel K. Skinner be the 1992 Honorse.
All of us in the hospitality industry are aware of Secretary Skinner's
illustrious career and proud that he is a native of Illinois. The
U.S. Department of Transportation is a vital link to the economic
well being of the lodging industry. We are fortunate to have
Secretary Skinner serving in this important Cabinet position.
Secretary Skinner deserves the industry's recognition. The Hotel-
Motel Association of Illinois would be extremely pleased to honor
Secretary Skinner at their Annual Dinner Gala on Friday, March 6, 1992
at the Hyatt Regency Chicago. The program begins with a reception at
7:00 p.m., a program of tribute to the honoree, followed by dinner and
dancing. More than 600 hoteliers and hospitality friends attend this
black tie event annually.
John, we appreciate your assistance in conveying this invitation to
Secretary Skinner. A tribute to Secretary Skinner in Chicago by the
Association would be a distinguished event. We look forward to hear-
ing from you and if you need any additional information, please contact
me at 312-346-3135.
Sincerely yours,
anil Kan
Arnold F. Karr
mah
CC: Sarah R. Lea
27
E. Manroe
Suite 700
Chicago
Illinois 80603
312.348.3135
HOTEL
TM
ASSOCIATION OF ILLINOIS
PAST HOTEL-MOTEL ASSOCIATION OF ILLINOIS HONOREES
For the past three years, the Hotel-Motel Association of Illinois' Annual Dinner Gala has
given the Illinois hotel industry the opportunity to pay tribute to our ourselves, our industry,
tourism, and to very special individuals who have helped the hospitality industry flourish. It will
be a tremendous honor for the Hotel-Motel Association of Illinois to salute Samuel K. Skinner,
U.S. Secretary of Transportation, for his great contributions to the travel and tourism industries.
Our tribute in 1989 went to William L. Smith, the retiring general manager of the Chicago
Hilton & Towers. Mr. Smith served as chairman and president of the Greater Chicago Hotel &
Motel Association and as a director of the Hotel-Motel Association of Illinois. Mr. Smith was very
active in the Chicago Convention & Visitors Bureau and a notable leader for several local
organizations.
During his tenure as manager of the Conrad Hilton Hotel from 1968 to 1978 and later
in 1984, Mr. Smith served on many association committees and community organizations.
*****
In 1990, the Association saluted former Governor James R. Thompson during his last year
in office. The industry can accredit Gov. Thompson for putting Illinois on the map as a tourist
destination state. Prior to Thompson's election in 1976, and subsequent 14-year term, Illinois was
not a leader in tourism promotion. No statewide, coordinated promotions existed and the few
convention & visitors bureaus were underfunded. Gov. Thompson created the Department of
Commerce and Community Affairs, and the Illinois Bureau of Tourism, to oversee tourism
advertising and promotion funds separate from the state's general fund. with encouragement
from HMAI, the statewide advertising fund grew from $850,000 to a $10 million annual program.
His $1.5 million annual appropriation for international advertising positioned Illinois again as a
leader in attracting international tourists.
*****
27
E. Manroe
Suite 700
Chicago
Illinois 60803
312.346.3135
9
Sandy: The original of this went
to Shirley M. Green
JOHN A. BROOKE
12-18-91
OCEAN REEF CLUB
22 BAKER ROAD
KEY LARGO, FLORIDA 33037
President George F. Bush
The White House
1600 Pennsylvania Ave.
Washington, D.C
December 9, 1991
Dear President Bush,
First of all, I would like to congratulate you on your
selection of Sam Skinner to be your Chief of Staff. I do
not believe there exists a more capable or dedicated
individual in our great country. Secondly, I am prejudiced
as Sam was my tennis partner for ten years in Lake Forest,
IL, my friend, neighbor, personal and corporate attorney. I
had the honor of hosting his fortieth birthday party a few
years ago.
In early November I was asked to invite him on behalf of the
Hotel-Motel Association of Illinois to be the 1992 Honoree
of the Year. This award has only been given three previous
times and the second winner was our then Governor Jim
Thompson, who I consider a personal friend going back to
when he was Sam's predecessor as U.S. Attorney.
This dinner will be on Friday, March 6, 1992 at the Hyatt
Regency in Chicago, and this being an election year, I
believe that you are THE ONLY PERSON that can say whether
Sam can be there ( barring an emergency) or cannot accept.
I hope the answer is yes !
A reply at your earliest convenience would be appreciated.
Thank you for considering our request.
Cordially,
John John Enclosures A. Brooke Bute
TELEPHONE 305-367-3388
FAX 305-367-3848
JOHN A. BROOKE
OCEAN REEF CLUB
22 BAKER ROAD
KEY LARGO, FLORIDA 33037
The Honorable Samuel K. Skinner
Secretary of Transportation
White House Chief of Staff Designee
Department of Transportation
Washington, D.C.
December 9, 1991
Dear Sam,
You can't imagine how broad my shoulders are to learn of
you're becoming the Chief of Staff of The President of The
United States of America. Gigi and I talked to Pat and Joyce
DeBiase last night and they are equally proud of you.
I realize, as does the Hotel-Motel Association of Illinois
that this puts you on 24 hour alert, however we hope that
you can be present to speak to us in Chicago on Friday,
March 6, 1992 barring an emergency that would prevent you
from being present to speak and being our 1992 honoree.
In my typical Brooke fashion, I have written to President
Bush and asked him to say ok, barring any unforseen
emergency.
Win, lose or draw, we are very proud of you and we hope you
can accept with these understandings.
Cordially,
al John A. Brooke, CHA
TELEPHONE 305-367-3388
FAX 305-367-3848
HOTEL
TM
ASSOCIATION OF ILLINOIS
Arnold F. Karr
President
November 1, 1991
Mr. John A. Brooke
Ocean Reef Club
22 Baker Road
Key Largo, FL 33037
Dear John:
The Hotel-Motel Association of Illinois Annual Dinner Gala Planning
Committee recommended that Samuel K. Skinner be the 1992 Honoree.
All of us in the hospitality industry are aware of Secretary Skinner's
illustrious career and proud that he is a native of Illinois. The
U.S. Department of Transportation is a vital link to the economic
well being of the lodging industry. We are fortunate to have
Secretary Skinner serving in this important Cabinet position.
Secretary Skinner deserves the industry's recognition. The Hotel-
Motel Association of Illinois would be extremely pleased to honor
Secretary Skinner at their Annual Dinner Gala on Friday, March 6, 1992
at the Hyatt Regency Chicago. The program begins with a reception at
7:00 p.m., a program of tribute to the honoree, followed by dinner and
dancing. More than 600 hoteliers and hospitality friends attend this
black tie event annually.
John, we appreciate your assistance in conveying this invitation to
Secretary Skinner. A tribute to Secretary Skinner in Chicago by the
Association would be a distinguished event. We look forward to hear-
ing from you and if you need any additional information, please contact
me at 312-346-3135.
Sincerely yours,
anil Kan
Arnold F. Karr
mah
cc: Sarah R. Lea
27
E. Monroe
Suite 700
Chicago
Illinois 80603
312.348.3135
HOTEL
TM
ASSOCIATION OF ILLINOIS
PAST HOTEL-MOTEL ASSOCIATION OF ILLINOIS HONOREES
For the past three years, the Hotel-Motel Association of Illinois' Annual Dinner Gala has
given the Illinois hotel industry the opportunity to pay tribute to our ourselves, our industry,
tourism, and to very special individuals who have helped the hospitality industry flourish. It will
be a tremendous honor for the Hotel-Motel Association of Illinois to salute Samuel K. Skinner,
U.S. Secretary of Transportation, for his great contributions to the travel and tourism industries.
Our tribute in 1989 went to William L. Smith, the retiring general manager of the Chicago
Hilton & Towers. Mr. Smith served as chairman and president of the Greater Chicago Hotel &
Motel Association and as a director of the Hotel-Motel Association of Illinois. Mr. Smith was very
active in the Chicago Convention & Visitors Bureau and a notable leader for several local
organizations.
During his tenure as manager of the Conrad Hilton Hotel from 1968 to 1978 and later
in 1984, Mr. Smith served on many association committees and community organizations.
*****
In 1990, the Association saluted former Governor James R. Thompson during his last year
in office. The industry can accredit Gov. Thompson for putting Illinois on the map as a tourist
destination state. Prior to Thompson's election in 1976, and subsequent 14-year term, Illinois was
not a leader in tourism promotion. No statewide, coordinated promotions existed and the few
convention & visitors bureaus were underfunded. Gov. Thompson created the Department of
Commerce and Community Affairs, and the Illinois Bureau of Tourism, to oversee tourism
advertising and promotion funds separate from the state's general fund. with encouragement
from HMAI, the statewide advertising fund grew from $850,000 to a $10 million annual program.
His $1.5 million annual appropriation for international advertising positioned Illinois again as a
leader in attracting international tourists.
*****
27
E. Monroe
Suite 700
Chicago
Illinois 60803
312.346.3135
9
SMGTEEN
Sandy: The original of this went
to Shirley M. Green
Mikeo
JOHN A. BROOKE
12-18-91
OCEAN REEF CLUB
22 BAKER ROAD
KEY LARGO, FLORIDA 33037
President George F. Bush
The White House
1600 Pennsylvania Ave.
Washington, D.C
December 9, 1991
Dear President Bush,
First of all, I would like to congratulate you on your
selection of Sam Skinner to be your Chief of Staff. I do
not believe there exists a more capable or dedicated
individual in our great country. Secondly, I am prejudiced
as Sam was my tennis partner for ten years in Lake Forest,
IL, my friend, neighbor, personal and corporate attorney. I
had the honor of hosting his fortieth birthday party a few
years ago.
In early November I was asked to invite him on behalf of the
Hotel-Motel Association of Illinois to be the 1992 Honoree
of the Year. This award has only been given three previous
times and the second winner was our then Governor Jim
Thompson, who I consider a personal friend going back to
when he was Sam's predecessor as U.S. Attorney.
This dinner will be on Friday, March 6, 1992 at the Hyatt
Regency in Chicago, and this being an election year, I
believe that you are THE ONLY PERSON that can say whether
Sam can be there ( barring an emergency) or cannot accept.
I hope the answer is yes !
A reply at your earliest convenience would be appreciated.
Thank you for considering our request.
Cordially,
John Enclosures A. Brooke Bute
TELEPHONE 305-367-3388
FAX 305-367-3848
NEW DAY COOPERATIVE INC.
Bishop William H. Graves
256 E. McLemore Ave.
Chairman of the Board
Memphis, Tennessee 38106
(901) 774-1118
December 13, 1991
Mr. Samuel Skinner, C. S.
The White House
1600 Pennsylvania Avenue, N. W.
client
Washington, DC 20500
Dear Mr. Skinner:
Today, in the City of Memphis we have reached a significant point in America's history. New
Day Cooperative, Inc. is committed and prepared to bring about a new era in affordable hous-
ing for low and moderate income families.
As home-ownership is the American Dream, and in view of America's economic climate, New
Day Cooperative, Inc. has structured a workable, attainable and replicable blueprint to enhance
both home-ownership and economic development opportunities.
During the past six (6) years, in the face of Federal Government budget constraints, housing
starts have proven to be the prime/leading indicator of America's economic solvency. As a I
result, New Day Cooperative, Inc., sponsored by the General Board of Personnel Services, Inc.
of the Christian Methodist Episcopal (CME) Church, has developed, created and implemented
an alternative means of developing and delivering affordable housing for low and moderate
income families.
We commend the private sector partnership, which includes five (5) financial institutions, the
CME Church, minority/small contractors, vendors and suppliers, and a minority entrepreneur
that have come together to deliver critically needed affordable housing opportunities for the
Memphis community. Integral in these efforts is the creation and expansion of needed jobs for
area residents.
As Chairman of the Board of Directors of New Day Cooperative, Inc. and as Presiding Bishop of
the First Episcopal District of the Christian Methodist Episcopal Church, we feel compelled to
assume a primary leadership role in addressing these concerns. We are requesting your
presence and support in this creative housing development project, as it is envisioned to be a
process, developed in Memphis, which can be easily replicated to other cities and areas across
America.
A New Era In Affordable Housing For Low And Moderate Income Families
Page 2
General Ribbon Cutting Ceremony
It is expected that our efforts in Memphis can provide for an increase in the unemployment
rate; a significant boost in economic development activities for small and minority business; and
a critically needed expansion of the tax-base for local, state and Federal government.
We invite you to a model homes "ribbon cutting ceremony" at 10:00 a.m. on Thursday, Decem-
ber 19, 1991 at 2582 Wellons Drive in the St. Elmo Subdivision, directly across from the Davey
Crockett State Park and Golf Course on Range Line Road (North Hollywood Street). Mayor-
Elect Dr. Willie W. Herenton is expected to be the ceremonial ribbon cutter. A news conference
will be held directly afterwards, where we will outline the plans, directives, incentives and details
of this monumental undertaking.
Sincerely,
William H. Granespron
Bishop William H. Graves
Chairman, Board of Directors
/gh
MEMPHIS BUSINESS JOURNAL
SEPT. 23-27, 1991
Co-op Gets Backing to Construct 335 Houses
UR
for Low-Income Buyers
By Linda Romine
Jones says.
ANCE
NEW DAY COOPERATIVE, INC., A
"Minority busi-
Memphis-based private sector partner-
ness enterprise can
ship, has obtained backing for a $16.7
be a key and com-
RE OUR
million effort to provide affordable
ponent part to the
housing for low- and moderate-income
American capitalist
families, says John Eddie 'J.J.' Jones, de-
system."
velopment and building consultant for
Although no city,
USINESS.
the project.
county or state
The national sponsor is the General
funds are currently
Venson
Board of Personnel (Pension) Services,
being used, Jones says money from
iness to know about insurance
Inc., of the Christian Methodist Epis-
those sources or the U.S. Department of
e power on a case by case basis.
copal Church.
Housing and Urban Development are
Four financial institutions are in-
being sought in one area, to help low-
specialized insurance personnel
Casualty, Business, Auto, Spe-
volved: the People's Bank of Arlington,
income families make down payments
First American National Bank of Nash-
for the homes.
We will serve you well.
ville/Memphis, Mid-America Mortgage
"Most of these people can afford a
Co. and Financial Services and Union
monthly house note, they just can't get
Planters National Bank.
together a down payment," Jones says.
Other participants include minority
firms Watson Anderson Auction and
Under New Day's plan, a single parent
Realty Co., general contractor Cagebilt,
with an income of $12,000-$15,000, or a
Inc., and a black businessman, Michael
two-income household with earnings of
Simon, of New York City.
$22,000-$24,000 may qualify for a new
The project began in 1985, when the
home, Jones says.
E.H. Crump Insurance Co. made a land
grant of the major portion of the
Clyde Venson, a candidate for city
seventh addition of the St. Elmo sub-
court clerk, is the executive director of
division to the New Day Cooperative,
the New Day Cooperative. The organi-
Jones says.
zation's office is at 256 E. McLemore.
RIGHT.
The land, across from the Davy Crock-
The People's Bank of Arlington is
ett Golf Course, near Wellons and
paying for three model homes, from
Range Line in the Raleigh-Frayser area,
URANCE
SINCE 1910.
which other homes will be assigned to
includes 245 fully developed lots and
pre-qualified/pre-sold home buyers.
22.5 undeveloped acres.
As a non-profit entity, New Day was
First American National Bank of
Tormed to find ways to reduce devel-
Nashville/Memphis is providing con-
ENNESSEE38104
901/725-1588
opers' costs in providing housing for
struction financing. Michael Simon, a
families of low and moderate income.
former New York banking officer, is
335 homes will be developed on the
serving as the construction loan guaran-
St. Elmo site. Phase One will consist of
tor.
245 single-family, three-bedroom brick
Minority business involvement will be
homes to be constructed on lots that are
a crucial element in New Day's success,
developed with all city services.
Jones says.
Phase Two will consist of the infra-
Mid-America Mortgage Co. and Fi-
structure development of 22.5 adjacent
nancial Services, a minority firm, is
acres and the subsequent construction
originating the mortgages and providing
of 90 additional homes.
pre-qualifying services to potential
The average cost of the homes is
buyers.
$42,000. Cost of the project is estimated
Through an agreement with the com-
at S16.7 million.
pany, Union Planters National Bank will
What makes the program unique is
underwrite the permanent,- 3Q-year
that no government funds are being
loans.
used.
The loans may be Federal Housing
"We have to let the American capi-
Administration, Veterans Administration
talist system work," Jones says.
or conventional.
In constructing the homes, New Day
For those who qualify for Tennessee
BUSINESS
also will strive to create opportunities
Housing Development Agency and
for minority economic development,
Home-Buyers Revolving Loan Funds,
Union Planters will make mortgage
eptember 30
loans at below-market interest rates,
A
Jones adds.
nority firms in Memphis?
Watson Anderson Auction and Realty
strong
Co., another minority firm, is the real
player
estate listing agent for the project.
Cagebilt, also a minority company, has
yees?
on
been active in building affordable hous-
any doing business with
any team
ing for low- and moderate-income
werful companies?
families throughout the Mid-South.
Cagebilt plans to use as many minority
ising message out in an
Think what we can for you
subcontractors, vendors and suppliers as
mises to be informative
possible, Jones says.
TEXT
ccount executive or
GRAPHICS
"Nobody is doing us any favors," he
nal at 523-1000.
PRINTING
explains. "We're coming to the table ful-
COLOR
ly collateralized and credit-worthy.
ness Journal
"All the participants, with the excep-
tion of the church, are for-profit com-
panies, but they're cutting their prices
Desktop Publishers
OF MEMPHIS
to the bone to make these houses come
276-DESK
in." s
ABA
CHAIRMAN
AMERICAN BAR ASSOCIATION
Standing Committee on Law
Robert F. Turner
Center for
and National Security
National Security Law
1501 Trombone Court
UVA School of Law
Charlottesville, VA 22903
Vienna, VA 22182-1646
804-924-4080
703-242-0629
David R. Brink
Minneapolis, MN
703-938-1727 (Fax)
December 13, 1991
Kathleen A. Buck
Washington, DC
Mary Doyle
Coral Gables, FL
Dear Colleague:
Michael S. Greco
Boston, MA
Lucinda A. Low
Denver, CO
It is my pleasure to invite you to our breakfast meeting on Thursday,
Richard Schifter
January 16, 1992 (8 a.m. at the University Club, 1135 16th Street, NW,
Washington, DC
John H. Shenefield
Washington, DC). Our speaker will be the Honorable Michael P. Galvin, the
Washington, DC
J. Michael Shepherd
Assistant Secretary of Commerce for Export Administration since May
New York, NY
1990. Secretary Galvin directs and manages the Commerce Department's
Delbert L. Spurlock, Jr.
Washington, DC
export administration operations in technology and policy analysis, export
Diane P. Wood
Chicago, IL
licensing, foreign availability assessment and the program that ensures
Industrial resources are available to meet national security requirements.
ADVISORY COMMITTEE
CHAIRMAN
At the breakfast he will address the strategic and legal rationale
Richard E. Friedman
Suite 4620
supporting policy renewal in the area of export controls and defense
55 E. Monroe Street
Chicago, IL 60603
trade.
BOARD OF GOVERNORS
LIAISON
Albert C. Harvey
A former partner of the Chicago law firm of Winston and Strawn,
9th Floor
44 N. 2nd Street
Secretary Galvin also served as a five-term President of the National
Memphis, TN 38103
Strategy Forum in Chicago. This is a non-partisan organization which
COUNSELORS TO THE
sponsors research and educational seminars on national security issues.
COMMITTEE
William P. Clark
He is a graduate of Boston College (B.S. Economics) and the Illinois
Paso Robles, CA
Max M. Kampelman
Institute of Technology/Chicago-Kent College of Law.
Washington, DC
Morris I. Leibman
Chicago, IL
The charge for the breakfast is $10.00. Reservations must be made in
Edward H. Levi
Chicago, IL
advance.
John O. Marsh, Jr.
Washington, DC
Myres S. McDougal
Checks made payable to "ABA" should be enclosed with the acceptance
New Haven, CT
Lewis F. Powell, Jr.
card and returned by Friday, January 10. If you are bringing guests,
Washington, DC
William P. Rogers
please note their names on the response card. In the event you should
New York, NY
find it necessary to cancel your reservation, a refund will be made
Eugene Rostow
Washington, DC
provided notice of cancellation is received in our office by 5 p.m. on
William H. Webster
Washington, DC
Monday, January 13. There is no charge for members of the press. When
YOUNG LAWYERS
you arrive at the breakfast, please check in with Daiva Miller so she can
DIVISION LIAISON
check your name off the attendee list.
Jayson L. Spiegel
Washington, DC
LAW STUDENT
I look forward to seeing you.
DIVISION LIAISON
Thomas K. Plofchan, Jr.
Sandy -
I
Charlottesville, VA
Sincerely,
STAFF DIRECTOR
James Arnold Miller
Robert F. Turner
for Mr. Skinner
Vienna, VA
Robert F. Turner
gom
Chairman
Saw
Encl.
NAN
12-18
EARI
U.S DEPT OF
91 DEC 18 AM II: 49
OFFICE OF TARY
OF TRANS PORTATION
EXECUTIVE SECRE TARIAT
American Bar Association
Standing Committee on Law and National Security
1501 Trombone Court, Vienna, VA 22182-1646
Name
Affiliation
Daytime Telephone
Fax No.
I will attend the
breakfast @ $10.00
Date
I
I am bringing the following guest(s) @ $10.00 each
Enclosed is my check for $
.
Please note data changes on reverse
(Fill out this side ONLY if there are changes)
Please change records to reflect:
Name
Title
Affiliation
Address
City, State, Zip
Daytime Telephone
Fax No.
Name
December 26, 1991
Andrei Konchalovsky
523 Avondale
Los Angeles, CA 90049
The Honorable Sam Skinner
The White House
Washington, D.C. 20500
Dear Mr. Skinner,
I am a Russian film director who has spent the last twelve years working in the
United States directing, amongst others, films such as "Shy People," "Runaway
Train" and "Tango & Cash."
The film I most recently completed, "The Inner Circle," (Columbia distribution) is
the first major American feature film shot in Russia, behind the walls of the
Kremlin and within the KGB headquarters. It depicts the life of Stalin's personal
film projectionist, who is in his eighties and still lives in Moscow. Tom Hulce,
Lolita Davidovich and Bob Hoskins (as Beria) star in the film.
The reason that I want to bring your attention to my film is not only the desire of an
artist to attract attention to his work--that is rightly justifiable--but the desire of a
man who spent forty years of his life in Russia to share with you his contemplations
about the character of his nation. I am convinced that historically, culturally and
socially, the Russian mentality and authoritarianism are interdependent. Not every
nation equally embraces the idea of supremacy of political freedom over prosperity,
and each nation has its own pace of growth.
We live in a time when the most seductive illusion that mankind has nourished,
not only through the twentieth century but through the whole millenium--the
Utopia of Communism--is coming to its end. It is extremely important for the
world to not let Russians become discouraged with the ideas of free market
economy and Capitalism, and fall back into the hands of Communist demagogues
promising "equality and equal opportunity." In that sense, I would support a leader
SCHIFF HARDIN & WAITE
A Partnership Including Professional Corporations
S
File
file
aks-
7200 Sears Tower, Chicago, Illinois 60606-6473
WASHINGTON, D.C.
9
Telephone (312) 876-1000 Facsimile (312) 258-5600
NEW YORK
PEORIA
Dear
Todd
Mr. Parkhurst's Direct Dial Phone: 312-258-5643
December 19, 1991
The Honorable Samuel K. Skinner
White House Chief of Staff
White House
Washington, D.C. 20500
Dear Sam:
Congratulations -- or condolences -- on your new job!
Are you the first Bonanza pilot to be Chief of Staff? General
Alexander Haig just rode around in helicopters, right? And your
immediate predecessor traveled -- oh, never mind.
If Beverly or I can assist you, George, Barbara or Millie
in any way, please don't hesitate to call on us.
Best regards.
Yours Toll truly,
Todd S. Parkhurst
TSP/ct
CC: Beverly S. Parkhurst
wefe received Beverly reply SKS-1
Rated 12/16
CKB
1/9 EH called
December 26, 1991
Sts Can not
Charles E. Perez
involve himself
106 Windmill Way
Longwood, Fl. 32750
in this
matter
Residence Phone: 407-260-0323
Business Phone: 407-660-0343
The White House
Secretary of Transportation
Samuel K. Skinner
1600 Pennsylvania Ave.
Washington, DC 20500
Dear Mr. Skinner,
I am writing to you because of your position and your ability to look at individual
situations, while developing the larger picture. I feel that I am part of a class of people that
is being victimized by an unscrupulous car dealer in collusion with an unscrupulous foreign
car manufacture.
Enclosed you will find a chronology of the events that have happened to me relative
to a 1989 Hyundai Sonata that I purchased. It will become very apparent from what you
read and the supporting documentation that the dealer had violated the law but goes
unpunished and the car manufacturer as well as the dealer have lied and tried to deceive.
me. Frankly they are just not concerned with the consumer except to extract more dollars
out of them.
I become a victim because the dealer violated the Florida Lemon Law. I had all the
requirements necessary to resolve the issue through the use of the Lemon Law. However,
when the dealer violated the law by:
1.
Not providing the Lemon Law Rights booklet at purchase, as required
by law.
and:
2.
Misinformation given out by the dealers sales agent.
The issue is that the Lemon Law requires that documentation provided to the dealer
of any defect must take place within the first 12,000 miles or the first 12 months whichever
comes first. In my situation I was not given the booklet at the time of purchase and
therefore my only knowledge of the law was that I had twelve months to report defects for
relief under the law. This latter information was provided to me by the dealers sales agent.
I reported the defect to the dealer 9 months after the purchase date but the mileage on the
vehicle was 12,800. This I have been told by the administrators of the Lemon Law makes
me ineligible for relief under this statute.
My only outlet becomes one of filing a lawsuit in which I will have no recourse for
attorney, court cost or damages. What this really translates itself to is that even if I was
successful in a lawsuit I still lose monetarily. If you have followed me to this point I think
you will understand that the dealer has committed an illegal act but I must pay for it and
the dealer escapes with a slap on the wrist.
I have taken extreme measures to resolve the situation, with the dealer and the
manufacturer. The only responses I get are condescending in nature or no response at all.
The type of behavior that has been exhibited by both the dealer and manufacturer is
unconscionable and other consumers should be warned, the laws and penalties, for their
violation, should be strengthened and foreign companies should be held more responsible
for their actions and misdeeds done to the American Consumer. It is a terrible thing when
we are in a recession and thousands of auto workers are losing their jobs, yet we allow
foreign manufacturers to treat our citizens with absolutely no respect or honesty. This must
stop.
Given the opportunity to make this purchase over again I would definitely buy an
American product and continue to do SO in the future.
I sincerely hope that you will use the information I have provided to help me but
more importantly to exert pressure on the appropriate people to put a stop to the type of
abuse that our citizenry is exposed to.
Sincerely,
Charles E. Perez
December 12, 1991
Charles E. Perez
106 Windmill Way
Longwood, Fl 32750
Residence Phone 407-260-0323
Business Phone 407-660-0343
Hyundai Corporation
Chairman Chung
140-2, Key Dong Chongro-Ku
Seoul, Korea 110-793 Korea
Dear Mr. Chairman,
I am writing to you to enlighten you as to the situation regarding my vehicle and the
state of your organization in general. I implore you to read the attached chronology and
review the service bills and exhibits that are attached.
I am an executive for a company that deals with financial institutions and retailers
on an international level. I have learned that no matter where you are in the world good
customer service and the delivery of a good product is the key to retaining customers and
getting new customers. Regardless of how much you invest in advertising word of mouth is
still going to be your most effective or most damaging sales tool. This means satisfied
customers.
If you read the attached information you will determine very quickly that I am not
a satisfied customer and that customer service is virtually non existent in your organization.
Consequently I am going to give you the opportunity to prove to me that the Hyundai
Corporation knows what customer service is and is committed to it.
My situation is somewhat unique as I have placed my trust continually in the Hyundai
Organization and have been continually disappointed. As a business man it becomes very
difficult for me to understand how a man in your position can allow these situations to occur
unless you don't know about them. Thus another purpose of my letter.
I have a Hyundai vehicle which I have owned for approximately 24 months. At
approximately the ninth month of ownership the problems began and I took the vehicle into
the dealership for service. In the ensuing 15 months the vehicle has been to the dealership
14 times for a total in downtime of approximately 91 days. The total of dollars billed in
service have exceeded $10,000.00.
Common sense would tell the reasonably prudent man that there is a major problem
with the vehicle, the dealer and your support organization, when the cost of servicing the
vehicle for the last 15 months has exceeded the retail cost of the vehicle, however no one
has considered this a pertinent fact. It appears to be a simple exercise in economics.
From my perspective this vehicle has an engineering defect and this problem is
definitely going to affect the resale value of this vehicle. This is of vital importance because
I do not feel that I can maintain ownership of this vehicle with a service record as cited
above and the outlook for the future not much better, from a service and safety aspect.
Your organization appears to go to great a extent to try to convince me to buy another
Hyundai product as evidenced by the advertisements that are sent tto my home. At this
point these letters are received with contempt.
It appears now that in order for me to dispose of this vehicle and buy a reliable
competitors vehicle I will take a considerable loss. I am asking you to attempt to keep me
as a customer. I felt that the Sonata provided value and good features for the money but
not when the service and reliability aspects are what I have experienced to date.
I will extend to you the same offer that everyone else in your organization claims they have
no authority to deal with. That is provide me with a new replacement vehicle. If in fact you
choose to ignore this opportunity and I am forced to take a large loss, I will do everything
in my power to insure that as many people as possible know of my plight and do not buy
Hyundai products. This is not a threat but a fact. At the end of this letter you will find a list
of all the entities that I will send my story to.
I sincerely hope that I will not have to go to that extent but I am tenacious when I feel that
I am being taken advantage of. I ask you to put yourself in my situation would you stand for
the way I have been treated. I think not!
I will hold the letters that I have prepared for the entities cited and I will wait until
December 26th for your response. I hope this situation can be resolved to our mutual
satisfaction.
Sincerely,
Charles E. Perez
C.C. Hyundai Motor America
Hyo Whi Baik President
10550 Talbert Ave
Fountain Valley, Ca. 92708
Attachments
Entities To Be Advised
The State of Florida
Hispanic Affairs Office
Office of the Governor
Bill Guteres
Hon. Lawton Chiles
The Capital
The Capital
Talahassee, Fl. 32399
Tallahassee, Fl. 32399
Agriculture and Consumer Services
Consumer Services
Commissioner Bob Crawford
Deputy Commissioner Craig A. Meyer
The Capital
The Capital
Talahassee, Fl. 32399
Talahassee, Fl. 32399
Consumer Services Division
Commerce Department
Director Karen MacFarland
Secretary Greg Farmer
Mayo Building
Collins Building, Ste 536
Talahassee, Fl. 32399
Talahassee, Fl. 32399
Highway Safety and Motor Vehicle Dpt.
Legal Affairs Department
Executive Director Leonard Mellon
Attorney General Robert A. Butterworth
Neil Kirkman Building
The Capital
Talahassee, Fl. 32399
Talahassee, Fl. 32399
Federal Trade Commission
Consumer Product Safety Commission
Chairman Jacqueline Jones Smith
Chairman Janet D Steiger
Pennsylvania & 6th NW
5401 Westbard Ave
Washington, DC 20580
Bethesda, Md. 20207
Department of Transportation
Department of Transportation
Public Affairs
Federal Highway Administration
Assistant Secretary David P. Prosperi
Administrator Thomas Larson
400 7th St. SW
400 7th St. SW
Washington, DC 20590
Washington, DC 20590
Department of Transportation
Department of Commerce
National Highway Traffic Safety Admin.
Undersecretary for International Trade
Administrator Jerry R. Curry
J. Michael Farren
400 7th St. SW
Herbert C. Hoover Building
Washington, DC 20590
14th and Constitution Ave NW
Washington, DC 20590
Department of Commerce
Department of Commerce
Asst. Secretary Import Administration
International Economic Policy
Eric Garfinkel
Asst. Secretary Thomas S. Duesterberg
Herbert C. Hoover Building
Herbert C. Hoover Building
14th and Constitution Ave NW
14th and Constitution Ave NW
Washington, DC 20590
Washington, DC 20590
The White House
The White House
Secretary of Transportation
Attorney General
Samuel K. Skinner
Richard L. Thornburgh
1600 Pennsylvania Ave.
1600 Pennsylvania Ave.
Washington, DC 20500
Washington, DC 20500
The White House
The White House
Secretary of Commerce
Assistant to the President
Robert A. Mosbacher
Press Secretary Marlin Fitzwater
1600 Pennsylvania Ave.
1600 Pennsylvania Ave.
Washington, DC 20500
Washington, DC 20500
Office of the U.S. Trade Representative
Council of Economic Advisers
Amb. Carla Hills
Chairman Michael J. Boskin Ph.D.
Winder Building
Old Executive Office Building
600 17th St. NW
Washington, DC 20506
Washington, DC 20506
The White House
The White House
Office of Communications
Office of Economic and Domestic Policy
David F. Demarest Jr.
Roger B. Porter
1600 Pennsylvania Ave.
1600 Pennsylvania Ave.
Washington, DC 20500
Washington, DC 20500
The White House
Chrysler Motor Co.
Office of Federal Procurement Policy
Chairman and CEO
Administrator Jay Plager
Lee A. Iacocca
Washington, DC 20500
12000 Chrysler Dr.
Detroit, Mi. 48288
General Motors Corp.
Nissan Motor Corp.
Office of the Chairman
Office of the President
Roger B. Smith
Kazutoshi Hagiwara
3044 W. Grand Blvd.
18501 S. Figueroa St.
Detroit, Mi. 48202
Carson, Ca.90745
Toyota Motor Corp.
Ford Motor Corp.
Office of the President
Office of the Chairman
Y. Togo
Harold Poling
19001 S. Western Ave
American Rd. P.O. Box 1899
Torrance, Ca.90501
Dearborn, Mi. 48121
The Chase Manhattan Corporation
Consumer Reports
William C. Butcher Chairman
Rhoda H. Karpatkin Executive Director
One Chase Manhattan Plaza
101 Truman Ave
New York, N.Y. 10081
Yonkers, N.Y. 10703
Money
AAA World
Frank Lalli Managing Editor
William F. Dodd Executive Editor
Time & Life Building
1000 AAA Drive
Rockefeller Center
Heathrow, Fl. 32746
New York, N.Y. 10020
The Wall Street Journal
The Orlando Sentinel
Editorial and Publication Headquarters
Managing Editor
200 Liberty St.
633 N. Orange Ave.
New York, N.Y. 10281
Orlando, Fl. 32801
WCPX TV 6 Orlando (CBS)
WKCF TV
Ellen MacFarlane
News Department
P.O. Box 606000
602 Colonial Dr.
Orlando, Fl. 32860
Orlando, Fl. 32804
WMFE TV (PBS)
WOFL TV
News Department
News Department
11510 E. Colonial
35 Skyline Dr.
Orlando, Fl. 32817
Lake Mary, Fl. 32746
WESH TV (NBC)
WFTV (ABC)
News Department
T. Ulrich
P.O. Box 547697
P.O. Box 999
Orlando, Fl. 32854
Orlando, Fl. 32802
WABC Television
NBC Television
Attn. 20/20
Attn. Betty Furness
157 Columbus Ave.
30 Rockefeller Plaza
New York, N.Y. 10023
New York, N.Y. 10112
CBS Television
Turner Broadcasting System
Attn. 60 Minutes
The Larry King Live Show
51 W. 52 St
820 1st St. NE
New York, N.Y. 10019
Washington, DC 20002
CHRONOLOGY OF EVENTS COMBINED
WITH THE INITIAL LETTER TO HYUNDAI CUSTOMER SERVICE
May 6, 1991
Charles E. Perez
106 Windmill Way
Longwood, Fl 32750
Ph. Home 407-260-0323
Ph. Bus. 407-660-0343
Hyundai Motor America
Mr. Rod Hayden
10550 Talbert Ave
Fountain Valley, Ca. 92728
Dear Mr. Hayden,
I purchased a 1989 Hyundai Sonata on 11/3/89 from Jimmy Bryan Hyundai ( Note: the
dealer did not provide me with The Lemon Law Booklet as required by law at the time of
sale), since August 26,1990 I have been attempting to have numerous defects repaired. To
this date the car has had total out of service days in excess of 30 days and some of the
defects have continued. Additionally some new defects have occurred as a direct result of
the attempted repair of the previously reported defects. To say the least the repair history
of this automobile is abominable, and the level of customer service that I have experienced
from the dealer and you, the manufacturer, is at a shamefully low level. I will give you a
chronological history of the events in hopes that this insight will give you and hence your
organization the impetus to provide some positive and resolving action.
I began to experience a rumbling noise which I thought was coming from the transmission
in the mid part of 1990. The rumbling noise only manifested itself right after a cold start.
As the noise became more pronounced I decided that there was definitely a problem and
on August 29, 1990 I delivered the car to the dealer, Jimmy Bryan, for the problems stated
in EXHIBIT 1, attached. Some were minor and explained, however the air conditioning
problems cited as points 1, 3, and 4 as well as the rumbling sound I considered serious.
The dealers Invoice with their diagnosis is attached EXHIBIT 2. Please note that no one
from the dealership ever contacted me to discuss the problems or the resolution. There was
no indication as to whether the car was test driven, it appears that assumptions were made
and the course of expediency taken.
As time wore on the rumbling continued to grow in duration until it was evident all the
time. On September 12, 1990 the vehicle was again take to the dealership, this time it was
towed because the battery had abruptly died and I was advised by the service writer Mr.
Queen that this was not unusual as the batteries were of poor quality and had be known to
die abruptly. At that time I advised Mr. Queen that the problems with the air conditioner
and the rumbling noise were still apparent and had gotten worse. See EXHIBIT 3 for the
dealers invoice and their actions to resolve the problem. Please note at this point no one
had asked me any questions about the problems or suggested we take a test drive. When
I picked up the vehicle the air conditioning appeared to be functioning properly but the
rumbling noise was still apparent. I advised Mr. Queen at this time that I wanted someone
to ride in the car with me so they could understand the problem. Mr Queen offered to do
this and he immediately heard the rumbling. He asked me to let the technician do the same.
I did so and the technician identified the problem as a possible counter balance bearing
problem. I asked if it was serious and he advised that it was not and would take
approximately one day to correct. I advised that the car would be coming up for its 15,000
mile service and would it be safe to wait for that. The reply was affirmative and that I
should schedule an appointment.
On October 24, 1990 I called the service department and set up an appointment for
approximately 7:30 AM on October 26,1990. I advised the service personnel when making
the appointment that I was bringing the vehicle in for the counter balance bearing problem
and the 15,000 mile service. I arrived at the dealership at 7:30 AM on October 26, 1990 and
there were two cars ahead of me, waiting in line. While I was waiting for the two cars ahead
of me to be written up Mr. Queen approached me and stated that they could not take my
car today that the two in front of me were that last they could accommodate. I explained
to Mr. Queen that I had made an appointment, He stated to me that they did not take
appointments. I stated to him that I had gone through a great deal of trouble to get the car
there and someone in the service area had accepted my appointment and that yes indeed
he would take my car, especially since at our last meeting he specifically instructed me to
make an appointment. I must make a point here that this situation shows the poor customer
service levels that the dealer demonstrates, as well as on the prior two occasions no one
ever called me to discuss the condition of my car or to state that it was ready. To continue
on, at approximately 2PM on 10/26/90 I called Mr. Queen to check on the status of the
vehicle. He advised me that the 15,000 mile service would be completed shortly but the
counter balance problem would take several days. I thought at that time that it seemed a
bit odd that the service would be completed prior to a procedure that might mean tearing
down the engine. I asked how much more time he required to insure that the job would be
done properly. He stated that by 10/31/90 the following wendnesday that all should be
taken care of. I advised him to keep the vehicle and effect the repairs. He said they would
tear the engine down on Monday 10/29/90 to fully ascertain the problem. On 10/29/90
approximately 3PM I called to find out what they had discovered. Mr. Queen advised that
the vehicle was in the shop and they were about to begin tearing it down, I advised I would
call back tomorrow. On 10/30/90 I called Mr. Queen and he advised that nothing had been
done to the car. I asked him did that mean that the engine had not been torn down yet. He
replied that was correct. I asked why that had happened, he replied that the technician did
a job that they could bill because he makes more money that way.
I was totally exasperated and asked to speak to the service manager. I spoke to Don Pernell,
I inquired how this situation could come about and that I was initially told that this would
be a one day job. He was totally unconcerned about the situation and the inconvenience that
2
he was causing me and my family. I asked about a loaner car the answer was a flat no, I
asked about a rental car the answer was a flat no. I asked what was going to happen to my
vehicle, he said that he would do his best to get to it tomorrow. On 10/31/90 I called again
an was advised by Mr. Pernell that the vehicle would require a new short block, I asked how
long that would take he had no idea, but they would order it right away. I again inquired
as to a loaner or a rental the answer was still no. At that point I called the General
Manager of the dealership a Mr. Jim Galusha. He was not in so I left a message. Mr.
Galusha did not return my call. On 11/1/90 I called Mr Galusha and explained the situation
again. He apologized for the situation and claimed that they were shorthanded on
technicians. He authorized a rental car ( see EXHIBIT 4) for me and advised Mr. Pernell
to arrange it. I asked Mr. Galusha why Mr. Pernell didn't comply with my request to start
with, he stated that Mr. Pernell did not have that authority. I asked further, that if it was
the right thing to do, why he didn't he refer it to someone who did have the authority, Mr.
Galusha had no answer.
I received my vehicle back on 11/21/90, twenty seven days after bringing it in. As soon as
I started that car I knew it was not right. The engine vibrated terribly. I told the service
writer about it and he advised that I needed to drive it for awhile and then bring it back for
adjustments. See EXHIBIT 5 for the dealers invoice. I again questioned how a 15,000 mile
service, the main part being an oil change, could have been done first when the engine was
replaced. I was basically told that there were other things done like tire rotation, this was
false as the tires had not been rotated. I was then told that I would have had to pay for the
replacement oil anyway. I was incredulous at this statement and called the regional
consumer affairs office. They advised me that the statement was totally incorrect. I called
Mr Pernell again and stated that point, his manner was rather hostile that I had questioned
him but after extensive argument he offered to refund my money which I accepted.
On 12/15/90 I returned the car for adjustments. I sincerely hoped that this would solve the
problems ( see EXHIBIT 6 ). However I was mistaken and the car was returned running
more erratic than before. I had no time to argue my case with the dealership and was
convinced that no one was concerned if a customer was satisfied or not. At my next
opportunity on 1/9/91 I took the vehicle to the Bob Dance dealership. They were appalled
at the way the adjustments had been made, additionally at this time the air conditioner was
exhibiting the same problems as before. They made as many adjustments as they could but
stated that they were limited because the other dealership had done the work and I would
have to take it back to them. I accepted what they did gratefully for here at least someone
acknowledged a problem and attempted to fix it. See EXHIBIT 7.
As time progressed the problems with the vehicle progressed and finally on 2/5/91 I called
Jerry Hood explained the problems and set up an appointment for him to meet me. The
appointment was set for 2/15/91. As the date approached he was unable to keep that
appointment. The appointment was reset for 3/19/91. The condition of the car had
deteriorated and the problem of the rumbling had returned at the point of cold starts, which
is how this whole situation started. Additionally the idle was all over the board, the
3
transmission appeared to be slipping and there was now what appeared to be wheel
vibrations that could not be corrected by alignments or wheel balancing, and the air
conditioner was leaking again which accounted for the continuous on off cycling of the
compressor. Which I was told initially by Mr. Hood that it was normal.
At the test drive Mr. Hood acknowledged each problem that I had cited and as stated
previously cited a condition as normal with the air conditioner which was proven defective
later. Mr. Hood arranged for a rental car for me and the car was returned to me on
3/26/91. See EXHIBIT 8.
It did not take long for me to ascertain that the engine was still rumbling at cold start, the
transmission was still slipping, the wheel vibrations were still there, and now and acrid odor
was coming out of the air conditioning vents. Another appointment was set up with Mr.
Hood and as previously I left the car at the dealership the night before. The appointment
was for 4/24/91. Unfortunately, I am employed at an executive level with an international
company and could not be in attendance for the test drive. I had a suspicion that if I was
not there for the test drive no problems would be found. As expected this was the case, see
EXHIBIT 9, and true to form no one bothered to call me to say come get your car, there
is nothing wrong with your car, nothing! I called the dealership approximately 4PM to find
out the status of the vehicle, all I was told was that Mr. Hood had looked at it and had left
a note and that I could read it when I picked up the car. I had them read me the note and
was incensed by its contents.
I called your national office specifically to speak to Rod Hayden, I was not allowed to get
to him but was given to Susan Moffatt who said she was a special assistant to Mr. Hayden.
I went through the litany of what had happened and advised her that I was at the point of
desperation and that some very quick and positive action was needed here or I would start
the process of complying with the formalities for remedies afforded by the State of Florida
and baring that I would proceed with independent remedies. She stated that she would look
into the case, get with Mr. Hood and see what could be done. I advised her that I was done
taking time off from work to address this situation, and anyone who wanted to look at the
vehicle would have to do it at my convenience.
Susan called on 4/25/91 to see if Mr. Hood had been in touch with me. I advised her that
no one had been in touch, she said she would check. On 4/26/91 I received a call from
Gina at the dealership who was calling to see if I was satisfied after my last visit to the
dealership. This was a grimly amusing call and I advised Gina to check with Susan Moffatt.
Since that call on 4/26/91 I have heard from no one. I called Susan on 5/6/91 and was only
able to leave a message on her voice mail and as of the writing of this letter have not heard
from her..
We come now to the summary. I have an automobile which I have made an investment in,
you have also made an investment in this automobile that is rapidly approaching the retail
4
price of the vehicle. The problems are real not imagined. Your reputation as an auto maker
of reliable vehicles is greatly suspect, the dealership as your agent has given you a black eye
not only with me but with every Hyundai owner I've spoken with who has had any contact
with this dealer. The conclusions are that I will not allow my investment to be whittled away,
I will not allow my family to be exposed to a vehicle which may be unsafe, and I will seek
all remedies available to resolve the problem.
The answers; I want what I paid for, I am reasonable and would like to get this situation
settled. The ball is in your court now. I will wait five days for your response.
Sincerely,
Charles E. Perez
5
Continuation of events from letter of 5/6/91
5/18/91 Received a six sentence response to my letter to Rod Hayden, written and signed
by Susie Moffett. The letter basically stated that there was nothing wrong with my car and
that was that. Needless to say this letter served no purpose but to incense me even further
because it implied that I was merely a crank and did not know what I was talking about.
6/11/91 I brought the vehicle to Bob Dance Hyundai and had the Service Manager, Syd,
go for a ride in the car. It took no more that a few second after starting the car for Syd to
acknowledge the rumbling noise and only about five minutes on the road to become
cognizant of the other problems which Jerry Hood and the Jimmy Bryan staff said didn't
exist. The vehicle was left at Bob Dance and the attempted repairs took over a month to
complete. The vehicle was turned over to me on saturday 7/13/91.
The car did show some improvement but that was shortlived. The rumbling returned within
a day, the transmission still slipped, the vibration was worse than before and the air
conditioning was still not cooling properly. Several conversations with Syd at Bob Dance
indicated that they really did not know what the problem was and what to do next. They
claimed that they had reviewed the repairs with Jack Pearson. I spoke with Jack Pearson
by phone at Bob Dance Hyundai and suggested that I would be willing to negotiate a
replacement and not have this drag on, however he stated that he had no authority to do
so and suggested that I talk to one of the salesmen. I said I had no intention of paying retail
price for the replacement of a defective vehicle.
I called Susie Moffett at the national office again and explained what had happened and
that there truly were problems however much she chose to ignore them. I explained that I
was ready to initiate the Lemon Law procedure. I stated that before going through all this
red tape that I would give the company one more opportunity to negotiate a settlement with
me before it became official. As usual she was not interested in listening to what I had to
say or put me in touch with someone who had the authority to negotiate with me. She
closed the conversation by saying to go ahead and file the papers.
I filed the Motor Vehicle Defect Notice and the period for response by the manufacturer
expired on 8/21/91. I received a letter, sent regular mail post marked 8/22/91 on 8/24/91.
As you can see even when faced with clear cut state regulations the company could not
respond in a timely manner. The letter instructed me to deliver the car to Jimmy Bryan
Hyundai on tuesday 8/26/91 at 10:00 AM. You will probably notice there was no effort
made on the part of the dealer or the Company to ascertain if this time was suitable or
convenient just another showing of the "WE DON'T CARE" attitude.
I delivered the car as requested and had a meeting with Jack Pearson. At this meeting all
the problems were documented. Mr. Pearson stated that his goal was to resolve the problems
to my satisfaction and realized that most of the problems were created by the dealership
since the engine had been replaced. He also gave me his card and told me to call him if I
6
had any problems after these were resolved. This was a pure example of the cliche that,
"talk is cheap."
On 8/28/91 I picked up the car the transmission problem had been fixed, the vibrations
were still there, the air conditioner seem to work somewhat better and the rumbling seem
to be better as the sound was less noticeable at the time. I told the service manager that I
would advise them after I had driven the car for a few weeks.
On 9/14/91 the car was returned to Jimmy Bryan Hyundai for an oil change. I advised that
the rumbling and the vibrations were still apparent and that it had now developed an erratic
idle. ( See letter of instruction dated 9/13/91).
The car was picked up on 9/21/91 as soon as I started the car the rumbling was apparent
although the service ticket said there was no problem. I had the service manager come out
and sit in the car and listen to the rumbling. His first reaction was that they had ordered a
part to fix this. I challenged him asking what the part was and he said it was a motor mount.
I said are you sure that this is for the rumbling and not for the vibration. He said he was
not and then he had the gall to try to tell me that all these cars sounded this way. At that
point I asked him to let me start another car and see for myself but I was not allowed to
do so. At that point I said to him to have Jack Pearson call me.
I did not hear from Mr. Pearson so I called his office on 9/24/91 and 9/26/91 leaving
messages to call me. I left both my home and business numbers. As of the writing of this
letter he has not seen fit to return my call.
On 10/18/91 I received a postcard in the mail stating that my part was in and that I should
bring the car in. On 10/18/91 I visited my attorney to determine the alternatives that I had
in pursuing this issue which had now become a personal attack on my intelligence by the
service manager at the dealership. The results of that meeting will be discussed with any
interested party but not in this chronology. It should suffice to say that I am exercising one
of my alternatives by the production and distribution of this chronology.
On 10/22/91 I brought the car to the dealer to have the part installed which would
supposedly take care of the vibration. I also restated the problems of the rumbling and the
air conditioner. On 10/23/91 I picked up the car. The air conditioner seem to be working
properly however the rumbling was still quite apparent and I did not have time to check on
the vibrations because of what occurred next.
After hearing the rumbling again I called the service manager out and asked about it again
he began again to tell me that all these cars sounded this way. I told him that I had enough
of this situation and that I wanted to see the general manager of the dealership. The service
manager hesitated for a while and then I was taken to see a Mr. Ellis. I explained the
situation to Mr. Ellis and that I had already retained council. At this time the service
manager began the same old story that all these cars sounded this way. I told Mr. Ellis that
7
the purpose of my visit to him was to give him an opportunity to either correct the situation
or negotiate a replacement vehicle based on the Lemon Law Guidelines. He began to say
that we would have to deal with Mr. Pearson and I told him that we had already been down
that road with little success. I concluded that the conversation was at an end and left. As I
approached my car I felt that if nothing else I would prove to Mr. Ellis that I was not a
crack pot, so I returned to his office without the service manager and asked him to
accompany me to my vehicle and to just listen. He complied with my request and upon
starting the car immediately noted the rumbling. The service manager hurried out and
immediately began the story that all of these cars sounded this way. Mr. Ellis asked that the
service manager go get the keys to another vehicle and let him start it. When Mr. Ellis
started the other car there was no rumbling and he immediately asked to keep the car and
let them work on it.
On 10/31/91 I picked up the automobile and the rumbling had been fixed. However after
taking delivery of the vehicle the vibration was still there and problems were beginning to
be noted relative to the air conditioner.
On 11/20/91 I again brought the car to the dealership. The vibration and the air conditioner
were problems. However the service department was not able to duplicate any of the
problems. When I picked up the vehicle on 11/22/91 I immediately was able to show the
service department the problem with the air conditioner, and a new switch was ordered. This
switch had been replaced numerous times. The vibrations were still apparent and getting
worse.
On 12/12/91 I returned to the dealership to have the switch for the air conditioner replaced
again.
On 12/12/91 packages were sent to the chairman of Hyundai in Korea and the president
of Hyundai Motor America in California. This was done at no small expense and required
hours of preparation in order to present all the facts. The packages were sent by DHL
express. See letter Ddated 12/12/91.
The summary is quite clear this is a defective vehicle that has had problems compounded
by the dealer. The air conditioning is still suspect, the vibrations are to the point that I feel
that there is definitely a safety consideration. It should be noted that throughout this entire
ordeal the dealer never called to tell me the status of my vehicle, it was always incumbent
upon me to call and find out what the status of the vehicle was.
NO ONE IN THE HYUNDAI HAS AN ANSWER OR IS INTERESTED IN PROVIDING
ANYTHING OTHER THAN TALK. The dealer has found a gold mine in servicing this
automobile and I the consumer have been on the revolving door, totally inconvenienced and
possibly have the lives of myself and my family at stake.
8
Continuation of events from letter of 12/12/91
12/16/91 At 5:20PM I received a call from a Jim Schmitt who claimed to be at the Hyundai
National Office. He said he had received my binder and it appeared as if I do have some
problems. He stated that Mr. Jerry Hood will be contacting me to discuss the situation. I
told him that I had dealt with Mr. Hood before and that he was the one who said that there
was nothing wrong with my car. Mr Schmitt said that Mr. Hood had been promoted to a
regional level, an obvious promotion of incompetence, and that he would be looking at the
resolution to my situation. I said that I would wait to hear from him but was not very
hopeful in dealing with Mr. Hood.
12/18/91 Telephoned Jim Schmitt at 11:35AM my time to advise that I have not heard from
Mr. Hood and feel that I should be hearing from The President and Chairman of Hyundai.
My reasoning is that my dealings with Mr. Hood have not been satisfactory and that I have
gone through a great deal of effort and expense to communicate with the parties addressed.
This information was left on Mr. Schmitts phone mail.
12/19/91 Verified with DHL that my correspondence was received in Korea at Hyundai and
signed for by a B.W. Shim on 12/16/91.
12/26/91 There has been no contact from anyone at the Hyundai or Jimmy Bryan
organizations. This is not surprising and merely falls into their pattern of not caring and
taking advantage of the customer. As was stated in the letter to the Hyundai chairman and
president the letters to the entities cited will be sent.
On 12/30/91 prior to sending out the letters to the entities I decided to visit Mr. Jimmy
Bryan, the owner of the dealership, in order to give him the opportunity to become aware
of the situation and produce a possible solution. I visited the corporate offices and asked
for Mr. Bryan and was told that he was not in and additionally I could not see him without
an appointment. I was turned over to Ms. Judy Ellis who is supposedly in charge of handling
customer complaints for Mr. Bryan. When she appeared in the lobby she seemed intent on
dismissing me right then and there. It was not until I told her that I was not here to be
interviewed in a lobby and requested that we go somewhere to speak that I was invited to
her office. In her office I gave her a brief rundown of the situation and the requested
solution. I presented her with a complete package of all correspondence and attachments
for her review.
She stated that she would review the files and discuss the situation with Mr. Bryan and
would call me on 1/3/92. Needless to say the date has passed and there has been absolutely
no contact from the dealer, Ms. Ellis, Mr. Bryan or anyone in the Hyundai organization.
This again shows their utter indifference to the consumer and me personally. This post script
was written on 1/4/92.
9
Chark Terez
8/27/90
Warrenty work to be addressed
1) Air Conditioner is not in operating condition. Cald air
is intermittent and the AC switch goes off or will
Not oome on when engeged. Additionally rucn when
engaged the is a repititive click of As sure ts 5
homing on and off That relates to the complesser
2) The air vents do not work properly Outer
veats corret be shat off and it apprors that
outside air flows through the vents N. mother
what position they are in.
3) There is 9 smell of something burning when the car
is turned off after the AC ins been en
4) There appears to be some Kind of engine Fluid
accumulating as The perssure herer of the AC
5) when the Turn signals are turned on and the AM radio
is on They interfere with the sound
6) when the Mgise is First stocted the
makes am emticl cumbling send as it there sees
No dubrecation there
you may all me at 66050343 for a thether description
of These problems
11 ExhiLit I"
JIMMY BRYAN
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DISCLAIMER OF WARRANTIES
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THE SELLING DEALER HEREBY DISCLAIMS ALL WARRNAMESTRON THE PARTS AND LABORDO
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RANTY OF MERCHANTABILITY OR FITNESS FORA PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
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PAGE 1 OF 2
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
83140
"Exhibit II"
CUSTOMER COPY
JIMMY SB BRYAN
32
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OTHER PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY CONDITIONS ON THE 5b mislumop art) tosnoo of tonal and
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PAGE 1 OF 2
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
83763
11 Exhibit III n
CUSTOMER COPY
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JIMMY BRYAN
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2008 bellohe Yesqi 0194, Bold brin PARTS min DTS ement Vignature
207.71
LABOR-MECHANICAL indent)
73.80
all islas to ebitepition adl to thirted N AB Avite TOTAL -CHARGES
281.51
UUB
" 1200 bitt Ilid arti to nothod lerit to Delimil dd Heite Anob
was
HHH
281.51
LABOR RATES: MECH.# 041100 the In MP 17 refeart phille? YII
nnn
IF YOU HAVE ANY QUESTIONS PLEASE SEE CHRISTOPHER QUEEN
THANK YOU FOR YOUR BUSINESS!
and booght6 Woods
DG
PAGE 2 OF 2
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
IUU
inn
83764
Exhibit III
inna
INWA
CUSTOMER COPY
La and
Rental
zidi to the
$
BUDGET
RENT
CAR
407 658'0123
total set 100mg n' hasvitab
with
impiting
4
to YUI ANDO 20 the 21 BIRTHT
DHIAV DUT edt Tot
WINTER PARK,
223MT11 #0
32789
typexel registration 15
STATION: WPKO
EDIT IDENTIFICATION OR BILLING INSTRUCTIONS
REDIT CARD/DIRECT BILL NO./P.OPNO.YEXP: DATE
MCONS SEMORAN «RETAL
WPK0R7842028
orth
of
#pomrb
REPLACEMENT
ORIGINAL
DS6011004200513869 not 250. 00N 793 1983
COMM
PERSONAL
OWNING
577.65
LOC
MC021
ARRIVAL DATE/METHOD/TIME/MP/CA OR U/RETURN DATE
CLASS
VEHICLE
NO.
524768 FCAR
RENTER
dist.
LICENSE
NO.
CHARL PEREZ
YQG26F
RESIDENCE
IR
an
-
$
MAKE
MAX PAYLOAD
MODEL
114 of ADE DR
1,3
SPIRT
CITY/STATE/ZIP
MLS
TIME
IN
FL
2731° #
will hosison
IN
ONGWOOD
32750
VA
11/21/90
HOME PHONE
D.O.B. RAPID ACTION NO.
MLS
cenoyno
TIME
OUT
OUT
4017 2600323
01/31/48
2171
1228
LICENSE NO./EXP. DATE/STATE
pribulval
MLS
RENTAL
K=5DAY MIN
RENTAL
JK*7DAY MII
DRVN
014348031
01/31/96
560
!ITIME
SML I'm
TIME
ADDB
FCAI
COMPANY
of members to bio: York 2002 0
"
MIN/MAX
21
10
RENTAL
ep"
int
È
CREDIT CARD SOF TWARE
TA# #3333333
DY
5998
DY
239
30291
COMPANY PHONE NO. /CORPORATE RATE NO.
of
buttuper
BERAUD
SHIPPING
660 0343
HR
200
192300
HR
120
0
LOCAL
CONTACT/PHONE
NO
MILEAGE
is
sc
LCI
ALLOWANCE
WK
28000
rewb
WK
18165
ADDITIONAL DRIVER/D.O.B.
NONE
LICENSE NO./EXP. DATE/STATE
PREPAID VOUCHER
THREEMON
OR COUPON VALUE)
The
ARKS
SHOR
JIMMY BRYAN HUNDAI
DIRECT BILL TO
ATTENTION
8 ONLY AUTHORIZED DRIVERS MAY
TOTAL
JIMM BRY PER CHRIS UNTIL ATLEAST 112690
OPERATE THIS VEHICLE (SEE
TIME/MILEAGE
50295
PARA. 4 ON REVERSE SIDE.)
RATES DO NOT INCLUDE REFUEL.
DISCOUNT
ING SERVICE CHARGE (SEE
TOTAL
PARA. 12 ON REVERSE SIDE)
.
DISCOUNT RATES ONLY FOR
RETURN LOCATION CHARGE
SPECIFIED PERIOD
DAILY RATE IS BASED ON 24
DUE BACK
AUTHORIZED RETURN
HOUR DAY
NONE
RENTER'S INITIALS
11/26/90
MCONS N SEMORAN RETAL
STATE SURCHARGE 2.00 PER DAY
4200
X
TAX @ 000% ON 544.95
LOSS DAMAGE WAIVER (LDW)- Renter initials below to accept or decline the optional LDW at the rate
3270
shown for each day or fraction thereof, If Renter déclines LDW, Renter will be responsible for the FULL VALUE
(or other amount written below) of any loss of or domloge to the Vehicle. Including loss of use and related
expenses. regardless of fault. except di provided IN Poragraph on on the reverse side. If Renter accepts LDW,
to Timil
Renter will not be responsible for such loss of EXCEPT AS PROVIDED IN PARAGRAPH 8 ON THE
REVERSE SIDE. LDW IS NOT INSURANCE. RENTER'S OWN INSURANCE MAY COVER ALL OR PART OF SUCH
LOSS OR DAMAGE. RENTER SHOULD CHECK WITH HIS INSURER to DETERMINE THE AMOUNT OF COVERAGE
AMOUNT
THULL
VALUE^ airlt PROVIDED FOR PERSONAL 1. INJURY AND LOSS OF OR
THAN FULL VALUE
igbye
DAMAGE to THE VÉHICLE DUE to THEFT, VÄNDALISM
of COLLISION DAMAGE
If offered. renter initials to accept or decline of the ron shown: LOW for on damage waiver, PAI for personal occi-
on
of
dent insurance, PEC for personal offects mo forger Insurance, and SLL for supplemental liability
insurance. Renter also acknowledge. at the time of rental, that he/ she understands the conditions and limitations
of each coverage.
nothymes
ni
prie.
LDW 5.99/DY DECLINES
1300'
bug
it'
import
SLI
5.95/DY DECLINES
10
internal
PAINT 10/DY DECLINES
RENTAL AGREEMENT NO
(visu
Buil)
1117.99
WPKDR7842028
SUB TOTAL
PEC 25/DY DECLINES
STATION, WPKOR or
57765
BILLING TYPE/AMOUNT
LESS DEPOSIT
benois
bas
I AGREE TO ALL TERMS AND CONDITIONS OF THIS AGREEMENT, WHL RETURN THE VEHICLE TO THE RENTING OR SPECIFI
B
577.65
LOCATION ON OR BEFORE THE DUE BACK DATE OR A DROP CHARGE AND RATE CHANGE MAY APPLY. I UNDERSTAND ONLY
AUTHORIZED DRIVERS MO-OPERATE VEHICLE,
IF 1 USE MY SEARS THIS PURCHASE (SUBJECT TO CREDIT APPROVAL BY SEARS). MY SEARSCHARGE ACCOUNT
NET DUE RENTER
AGREEMENT IS INCORPORATED HEREIN BY REF.
ERENCE FOR THE CREDIT SALE PRICE CONSISTING
NET DUE
X
OF THE CASH-PRICE PLUS THEFINANCE CHARGE.
57765
PREPARED BY 57
CLOSED BY 223
ALL CHARGES SUBJECT TO FINAL AUD
FORM 0-114-4 (3/90)
JIMMY BRYAN
THT YB TC 3A YAM HOIRW LIGHT BRA (E)TRA9 21HT OT BUIY 199A y ИО BHT
UUNU
Winnt VCLABEB THE BETTING DEVEEB HEBEBA EXBUE23FA VIP МУШЬУИЦЕВ
CUME
no BA MERCHAN RO YMA INCLUDING ARUMI RO 93403
ABHTO a 7347130 CIVIA 3804AU97 JUOITRARY 901 2834117
OMA 70 HON зийоз WI YTLHHA LYNA 807 3MU22A or 110289
YMA REJA30 Onl Be But MORT OT 98 ТОИ JJAN2 A3YUB AO
an 8801 380.30 220 ROB BRAMAO YTA390A9 OT a
230AMAC FIGHTO YMA RO ЭМООИӀ RO 217049 no 2001 SMIT
DISCLAIMER OF WARRANTIES
ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES.RU
OF THE PARTS
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILIT OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES, NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR it ANY LIABILITY IN CON-
CONDITIONS ON THE
9D
Smith
factions
of
becomeing
1011
el
#YOU
NECTION at: WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET.
britt
to
nuuu
am 23111 BOART RIAR Adiso
VO
bro
libera
10
PEREZ, CHARGES E 10 muom throses benbs RO C44170
106 WINDMILL WAY
Blant
89 HYUNDAI
OTH
and
IN
bloidev
di
1141
SONATA GL ADV 135 TAG 6914
MILES TNTRY 15276 RD TO 0301 DATE IN
10/26/90
LONGWOOD
FL 32750 LIC FL
SVC 11/04/89 DATE DONE 11/21/90
HOME 407-2600323
WORK 407-6600343, d gollis? How foldue Circla gill to noitellated nill 10 Huan 8 388001 of 11-21-90 16107147
DEL 11/03/89 INVOICED
onmes
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51 LN SKISERV 1940 blue devileb 10 goil sgent philatech VO 1916 #21 82.00
mitt
ENTICLES
00+TAX
PERFORMED SERVICE.
OP-CP
PARTS THE 115000s 9081g 10 emil SONATAL subjus 046 the
32000
Yours
Sentum
BASKE
1980
SYSTEM
6.48
6.48
HYU 26300-21A00
FILTER AS
6.00
6.00
HYU 21513-21000
the
viaeshaxe
BASKE
10
sheq
wish
HYU GTORDI
to
NP
78,
to
000
diffinent PARTSCAMOUNT sitistive 11 beau OH Hiw accossence and and wan leiff of hearge bee 621.70 8.44
Invoice
10/10
14
Blese
LABOR AMOUNT
lebin sitt In 82.00'
LINE TOTAL - DEPT D
drive evab en SOATO B aved Hiw DRIVING 10 103.70
VOUV
LN
shirts INSP val FOR benefits BURNING to SMELL mumber AF TER edi SHUT boded Datta LAB HRS (bleg ad titum Ilir! in foulding Inton 00
53
OF WHEN HUT? ADVISE
SEE auby collague AUNDH not bebuloni ai #273 OPeNG to roure of Instatriupe
NOUGHARDSI heving peliert? verded $4 rist everlaaw little since viggue Not
LINE TOTAL DEPT D
OTH
wohnlw
www
LN
SEE LINE 52 Nict on to nothon tent To boyler terms MORR addens am 00
INSP... DETUNAT TONTON ACCEL ADVI ECA brigges approved and hisan vos .00
54
NO CHARGE
felsed phille? to noticels am place) OP-NC you 15 online yrs
LINE TOTAL - DEPT D
L
alleg benebio no benefits all you titping
LN
INSP CAR RUNNING ROUGH?
I TECH 147 LAB HRS Oisnsiv nn 00
AANA
57
SEE LINE 52? ADVISE
2
MORRISSE
annn
SEE LINE 52
$ OP-NC
NO CHARGE
DO
PAGE 1 OF 2
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
Exhibit
141999
CUSTOMER COPY
JIMMY JB BRYAN
1803833 10 38 YAM HOIHW BROHT 38A (2)TRAR EINTOT DIRY J99A IMC
CHUD
JJA EMIA loaid Y 122389X3 Y83A3H ABJA30 DELIVE 3HT ARRUTOA
hnnn
PANTO HO YMA 77 4309MI YNA яо
'SIROHTU
on
PRMUP
МИА (PYTOY IT TO HYU IT HTTP HON ИӀ YTIJISAU run 11801 IUDITAA9 ROT 11
ИЕЦНЕВ
(EMA
320980
A
VEIA PUBLIC 3111 MORE navooan OT 39 TOM JUANS A3Y09
10 and 980 70 2800 non YT031087 OT 230AMAO 830AMAO JAITHINO 1200
BROAMAG язнто YNA 90 ЗМОЗИ RO STRORS 70 2801
DISCL AIMER OF WARRANTIES
ACKNOWLEDGE RECEIPT
THE SELLING BEALER HEREBY DISCLAIMS ALL WARRANTIES OF THE PARTS AND LABOROD JACEBOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY!
KNOWLEDGE SPECIAL
CONDITIONS ON THE
titu
Inislance
1
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
nt
NECTION WITH THE SALE OF THE PARTS
BACK OF THIS TICKET.
X
##
adt
in
tago
advisit
19250
Anna
CCEM
SQART HIAT ACTIO of peribul Yrs discot
:0
HP85
yd
PEREZ, CHARLES to 2251KU0888480 RO C44170
106 WINDMILL WAY
89 HYUNDAI
to
Dirfey
nat
SONATA GL
ADV
135
TAO 6914
MILES
IN
15270
10
2201
yet
DATE IN
this
10/26/90
LONGWOOD
FL 32750 LIC FL
SVC 11/04/89 DATE DONE 11/21/90
HOME, 407-2600323
nnils?
tsill
DEL 11/03/89
INVOICED
11-21-90
WORK 407-6600343 yr STOW CST oill Fg thom as vide 388001
16:07:47
unitled tent) membership W of bedige PRB
D
in viel LINE TOT Aug bine DEPTH D onitser by 19510 NegeR pirtt of
LN
KEYS
58
NO CHARGE
studio
artt
9261g
TECH 147 LAB HRS
10
Amil
te
tailt
.0
2019
.00
Sugamab 113 Huest
MORRISSE
line VOB Bloalb philip
LINE TOTAL - DEPT D
prilike
OP-NC
glirtw
10
AUTH-BG
CHG TO 7111C
griffing
generant 10 not (11871) holfsPARTS 10
10
13.26
Illuder 10 beau alde lieve theen GAS-OIL-GREASE
8.44
LABOR-MECHANICAL
82.00
SUB-TOTAL
103.70
TAX
6.23
UUND
TOTAL
CHARGES
leuin
109.93
CASH DUE
109.93
nn
ATTENT SECOND RQ44198 MUST BE PRINTED
LABOR 41500 vivin4 by Doniti AGRT allog PTR small vigque
ATTENTION-- WARRANTY MUST BE PRINTED
IF YOU HAVE ANY QUESTIONS - PLEASE SEE CHRISTOPHER QUEEN
THANK YOU FOR YOUR BUSINESS to flucer A ed of bridol nd lehnusted enoh
DO
11 to Tead will mo ant to noing tentilo britten b (1) of befimit ort Barts
101F builled " nottcels eill to PRO01 evilueinh AMI to 19/600 PAGE 2
OF
2
etyse benefits
ourr
U.iSA
nni
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
CUSTOMER Exhibit COPY
142000.
UUUU
annu
JIMMY
JB
BRYAN
ЭНТ YR 0383770 38 YAM HOIHW BROHT 38A (2)TRA9 BIHT OT OUTY 199A
CLABEM THE ВЕГПИС DEVERB HEBEBA EXBBE 2211 DISCH VINE
SIO YTUISA млюязм 431 I9MI YM PAILIAMI AO
FIGHTO YMA USIROHTI M 23MU2 ЯЗИТЕЙ UMA 3809FU MA JUDITRAR Я01
YOMA (2)75 10 HYU IT HTIW HON СОИИЕ MI YMA 11807 BMUZ2A01
YMA ABJA30 ЭНТ MORT OT 38 ТОИ JIAH? ABYUM
30 2801 320 70 2201 ROT a3DAMAO YTA390A9 of 230AMAO 230AMAC
BEDAMAC ЗАТИЗОВИӀ язито YNA RQ no aTHOR9 K 2202 PUVIL
nnno
DISCLAIMER OF WARRANTIES
ACRNOWL EDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF
THE
PARTS
AND
ABOB
LISTED BELOW AND AC
JAIORE
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE 9b Imploye
(i)
benefits
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET.
JUR # 0499 ACTIRO P) terthel wonling on
bing their 755 Hend vd
PEREZ, CHARLES to KMHBF2236 88 bepasive RD W44170
106 WINDMILL WAY
89
HYUNDAI
SONATA
GL
ADV 135
TAG 6914
nuuv
HAHI fint MILES IN levi 5270 10 8251 aldiadorDATE IN 10/26/90
Phone
LONGWOOD
FL 32750 LIC FL
SVC 1/04/89 DATE DONE
HOME 407-2600323
11/21/90
DEL
11/03/89
INVOICED
WORK
407-6600343
11-21-90
CST
YO
flow
14/01/2
ONIO
and
to
notialistani
38B001
ent
to
16:16:20
W 90325
LN
elpiting INSP. 90 Year voterns 811 bon 10/000 philled test NU of 199106 one poule
52
NOISE ABOUT philopent Reger 8
3000RPM? (CAM BELT?) ADVISE 163: TECH 147 LAB HRS
though
401.80
.6
REPLACED SHORT BLOCK & NEEDED
24.60
MORRISSE
PARTS
(SEE
MORRISSE
LIST
held
ambe
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farly
OP-21100R00
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tubni
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56.49
56.49
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HYU 23356-32020
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61.00
61.00
BELT-TIMI
1 lebit 10.38
10.38
HYU 24312-32610
BELT-TIMI
1
18.58
18.58
HYU 21102-32000
ENGINE AS
2091
852.79
HYU
852.79
58.13
58.13
HYU COOLANT
GALLONS
7.00
HYU KIT3000
7.00
101
OILCNO
**
**
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1S
6.00
HYU 21513-21000
BASKET-OI suw1 Smillo Ytep .78
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HYU MOTOROIL
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4B
1.96
7.84
HYU 21390-32010 pilgon gift to Health labed of bm. nd tobour shob v38
I
2219
438
none
HYU 1451 G3A00 IRd to brit mills 10 GASKE of befimit or Barla 117.50
7.50
HYU
28765-36000
no
GASKET*E
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10
an
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2.87
2.87
HYU 23060-32030
BEARING S
also birlebin Isignna 1 no
26.20
26.20
HYU FREON
CAN
3
3.80
11.40
PARTS COUNT
16
NET AMOUNT
7.84
PARTS AMOUNT
1451.06
LABOR AMOUNT
DO
426.40
PAGE 1 OF 3
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
Exhibit
91003
CUSTOMER COPY
JIMMY SB BRYAN
143
OBT Y8 0383130 38 YAM HOIHW 380HT 3AA (2)TRA BIHT OT OMY FIRA mo 3011
a MARRAW JUA BMIA IDBIO 7 123389X3 Y8383H IA30 DUIJU32 3HT ЯЗАШ
PO TUISA MAHOREM RLP ЭПИАВЯАШ I9MI УИД AO
BINTO И 23MUP CMA 38G9AU MAJUSTRA94 ROB
<< THT 90 HYU IT HTMHON соиие ИӀ (TUIBAL YHA THOT
/11/ ПЯЗАЗО PULLICE BHT MOM OT 38 тои JJAMP BAYER
in PROJ 320 RO 2201807 230AMAD YTA390R9 or
230AMAU JATHER RIHTO YNA no ЭМООИ RO 217099 70
UUUV
nonn
DISCLAIMER OF WARRANTIES
ACKNOWL EDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANHEST OF THE PARTS AND-LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
KNOWLEDGE SPECIAL
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
CONDITIONS ON THE
Intelamos
bill
formon
el
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON+
NECTION WITH THE SALE OF THE PARTS
VHID 23 have Visas nell 10 tenn adt terit x
BACK OF THIS TICKET.
(3JUR 830110AH4 30AAI RIAR of sailon indint tuortity 701 YOU
birb that 10 dese
PEREZ, to nuomKMHBF226 1KU068848100 Cell Pr RO W44170
106 WINDMILL WAY
89 HYUNDAI
to
SONATA GLD TAB 6914
BANA
MILES IN 527 080 to 2201 YOT N 13034 0/28/90
""na
LONGWOOD
FL 32750 LIC FL
SVC 11/04/89 DATE DONE 11/21/90
HOME 407-2600323
DEL
11/03/89
INVOICED
DUE
11-21-90
WORK 407-6600343
vleanaxe
ei
11:
alendo CST to noitallatent bill to W 70325 388001 170 VEID
16:16:20
in viel TOTAL blea PERT R pnitage to ESSOITION not Head? Misu 1885.30
LINE telsoN builled tedt V11 of beengs Drs
LN INSP HEADLINER TRIMS COMING OFF TECH 147 LAB HRS
:3
12.30
55
IN FRONT AND REAR? ADVISE tp and MORR SSE#18 brint:
REPLACED CLIPS FOR HEADL INERT 1100 vem
FC-86
DONE
FP-8533236000
10
CC-06
PARTS HYU 85332-36000
or el CLIP+HEAD 20110820 98 QTYrisq 10 10 59
5.90
nunn
constitute 10 only SoiCOUNT. 10 lev This 10 fundly
beeU elditieve 11 Bran ed IIIW bAR alisq wan term of benins 7.67
LABOR AMOUNT
nebin
12.30
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19.97
LN
INSP BRAKES 35QUEALING? mumixem artil bohna TECH 147 Hid 12/12/30
56
ADVISE
no
MORRISSE
nice
provid
WITH STATEM 1001 Thu OBED 1132 to 21 sutsho OP-58111T00 of meleviupe
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FC-29
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CC-32
LABOR AMOUNT
no wobnity ,MM jenselD vintint?
12.30
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12.30
CUUD
nawn
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ChillsB to nativels GAS-OIL GREASE gnille? Yd Moilbe 1458.73 7184
LABOR-MECHANICAL
impeqa no
451.00
TOTAL-CHARGES
1917.57
FAC WARRANTY
1917.57
ATTENTION--SECOND RO 44598 MUST BE PRINTED
LABOR RATES: MECH $ 41.00 41.00
ATTENTION- CUST-PAY MUST BE PRINTED ALSO
DO
PAGE 2 OF 3
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
nuwn
11 Exhibit
UV
""hr
CUSTOMER COPY
91004
V
JIMMY BRYAN
Y8 0383770 38 YAM HOIHW 3aoHT BRA (8)TRA9 8IHT or ONLY
mean THE 2ETTIME DEVIEW HEUEBA EXCEBBERA DISCRVING VIT MVBHVRUER
nhnn
ПАЛНЗЯЯМ THE BU9MI AILMI RO
THIS И 23MUS пантізи CMA 3209AU MAJUCITRAR ROB
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IT 70 HYU IT HON COMMER 11807 9MU22AQI
RIJABO DULLIRE THT MOTTH REVOCER OT 38 тои JJAHB ABYUB 3
I ase 30 280J non YTR310R9 or JAITY
BROAMAU ЗАТИЗОВИЕ ЯЗНТО YMA RO BMOOMI RO STIRORA
DISCLAIMER OF WARRANTIES
1 ACRNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR, JAKERS
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC
RANTY OF MERCHANTABILITY OR FITNESS FOR APARTICULAR
KNOWLEDGE SPECIAL
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE Intelemed adt loginos of bssi
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET.
x
vvuv
none
ENE TOAAT RIAR AGIRO R reserign of sollon forthut hearting Visas to lake
in dess bino
PEREZ, CHARL Please to thrigm KMHBF2 S1KU068848 CC birgboll C.W.P. RO W44170
106 WINDMILL WAY
89 HYUNDAI
SONATA GL
ADV
135
TAG 6914
will In *eno in of I/HAV MILLES 5270 nb 10 Appl of aldienor DATE: IN 10/26/90
LONGWOOD
FL 32750 LIC FL
SVC 11/04/89 DATE DONE 11/21/90
HOME 407-2600323
DEL 11/03/89 INVOICED
WORK
407-8800343
chilled
listli
11-21-90
Ninw Inidue CST the only In notalizationi eill to W 91 90325 virio 38B001 VGT
el
if
16:16:20
IF YOU HAVE ant 9181999 YOU! ell brin Miring phille? tell of beeigs DOB
THANK YOU FOR YOUR BUSINESS
Provider STOPHER of Insurance 81
DO
PAGE 3 OF 3
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141983
CUSTOMER COPY
JIMMY
BRYAN
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JIMMY
JB
BRYAN
TOY
HYU
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DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET.
PEREZ, CHARLES E.
KMHBF22S1KU068848 CC
106 WINDMILL WAY
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11/21/90
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PARTS WARRANTY REPAIR
TECH 147 LAB HRS
51
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123.00
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1.50
6.00
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6.00
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89.44
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246.00
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341.44
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89.44
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246.00
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341.44
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341.44
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IF YOU HAVE ANY QUESTIONS - PLEASE SEE CHRISTOPHER QUEEN
THANK YOU FOR YOUR BUSINESS!
DO
PAGE 1 OF 1
!LUU
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
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Exhibit V
141992
CUSTOMER COPY
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JIMMY
JB
BRYAN
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TOY
HYU
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DISCLAIMER OF WARRANTIES
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THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET.
X
PEREZ, CHARLES E.
KMHBF22S1KU068848 CC
106 WINDMILL WAY
W P RO W44707
89 HYUNDAI
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11/19/90
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DATE DONE
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51
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48
1.50
6.00
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89.44
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246.00
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341.44
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89.44
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341.44
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341.44
ATTENTION--PREVIOUS RO 44598 MUST BE PRINTED
LABOR RATES: MECH $ 41.00 -- 41.00
IF YOU HAVE ANY QUESTIONS - PLEASE SEE CHRISTOPHER QUEEN
THANK YOU FOR YOUR BUSINESS!
DO
PAGE 1 OF 1
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
UIUU
HMER
Exhibit V
141992
CUSTOMER COPY
JIMMY JB BRYAN
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HIT
MARICH
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(217AA9
SINT
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199A
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DISCLAIMER OF WARRANTIES
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OF THE PARTS AND LABOR
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LISTED BELOW AND AC-
ELECAT
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
KNOWLEDGE SPECIAL
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE of
of bill
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET.
X
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32750 LIC FL
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11/04/89DATE
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PAGE 1 OF 1
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
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JIMMY
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an
YAM
HORRW
120HT
ISA
(2)TAA)
01
NA
EMIA
182
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UMA
TOYHT
30
HYU
IT
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30
DUUBE
7111
Mona
01
10
BENAMAN
VMA
UUUL
NUUM
DISCLAIMER OF WARRANTIES
1 ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTESTA
OF THE PARTS AND LABOR
1A12792
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES:ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
will
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET.
X
A
BOANT
AIA7
Adida
171
of
PEREZ, CHARLES E
KMHBF 22S1KU068848 CC
C W P RO W45326
106 WINDMILL WAY 10
89
HYUNDAI
SONATA OL
ADV
123
TAG
7266
MILES IN 16162
DATE IN
12/15/90
DUUD
LONGWOOD
FL
32750 LIC"FL
DUND
SVC 11/04/89 DATE DONE 12/15/90
II
HOME 407-2600323
DEL 11/03/89 INVOICED
12-15-90
=
WORK 407-6600343
CST
38B001
09:45:48
gift
W
90349
LN
CK WINDSHIELD GARNISH MOULDING 8 TECH 152 LAB HRS
2
8.20
53
WARPED
WARR
Tvilab
&
to
NATIONS
REPLACED HEADLINER TRIM MOLDING i OP-85330R00
FC-86
DONE
: FP-8533033000AVD
CC-06
PARTS HYU 85330 33000 AV-B
STRIP ASS
QTY
15.10
15.10
Blazin
PARTS COUNT
1
PARTS AMOUNT
19.63
UUUD
LABOR AMOUNT
8.20
UI
LINE TOTAL DEPT D
27.83
"
PARTS
19.63
LABOR-MECHANICAL
8.20
TOTAL-CHARGES
aparate
ministrem
artt
bel
27.83
FAC WARRANTY
27.83
LABOR RATES: MECH $ 41.00 - 41.00
ATTENTION-- CUST-PAY MUST BE. PRINTED ALSO
IF YOU HAVE ANY) QUESTIONS PLEASE SEE ISMAEL MELENDEZ
THANK YOU FOR YOUR BUSINESS!
DB
PAGE 1 OF 1
UUUU
ANND
the
péllon
no
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
UPWD
"PER
CUSTOMER
Exhibit COPY VI
113228
"
MILEAGE
LICENSE NO.
WAT
PHONE
FINISH DATE
R.O. DATE
lass.
1
89
R.O. NO.
Sonats.
17252
QTY.
PART NO.
DESCRIPTION
SALE
V
DATE 1/9/91 FIRST USE
N
KMHBF22S1KU
JOB NO.
/
93720-33100 AC Sutch
1484
068848
NAME
/
22441-32000 UC Gash
586
SELLING DEALER
ML. Perz.
POLICY
DATE
Jimmy BOYAN.
I hereby authorize the repair work hereinafter set forth to be done along with the necessary material and agree that
you are not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft or any other cause
POLICY
#
beyond your control or for any delays caused by unavailability of parts or delays in parts shipments by the supplier or
transporter. 1 hereby grant you and/or your employees permission to operate the vehicle herein described on streets,
for and/or inspection. An express mechanic's lien is hereby
MERY on above thereto.
AUTH.
#
WARRANTY
=: 10
A. CONDITION
Cn Engine TApping NOISE At INK.
CAUSE
Loose.
GFD 025113
REMEDY
Adjust Jet values
TECH. NO.
Vi
mur-
CHYMIC Vn. 5 MONNET
SUBLET REPAIRS
B. CONDITION
P.O.
a angive distrution A+ Idle
P.O.
P.O.
CAUSE
GALS GAS c
REMEDY
QTS. OIL
TECH. NO.
Adjust Engine Idle-
DANCE HYUNDAI, INC. (407) 290-9999 (407) 290-9999 Exhibit7
ORLANDO, FLORIDA 32808
LBS. GREASE
TOTAL GAS, OIL, GREASE
CONDITION
INTERNAL SALES
FACTORY CLAIMS
AK Botton Incp At times
ACCT. NO.
SALE
K
DESC.
ACCT. NO.
SALE
K
LABOR
-
CAUSE
SERVICE
swed
PARTS
REMEDY
SUBLET
-
REPAIRS
-
TECH. NO.
Replade A/C Botton
GAS. OIL,
-
GREASE
BOB
+++1111
3776 W. COLONIAL DR.
-
-
D. CONDITION
-
CLAIM NO.
ACCT. NO.
FACTORY
CLAIMS TOTAL
CAUSE
WORK
CE
+
+
REMEDY
+
+
TECH. NO.
Reynolds Reynolds LITHO IN
+
+
JIMMY
BRYAN
UUUD
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
1 ACKNOWLEDGE RECEIPT
OF THE PARTS AND LABOR
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
KNOWLEDGE SPECIAL
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
CONDITIONS ON THE
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET.
X
U
UUUU
"
PEREZ, CHARLES E.
KMHBF22S1KU068848 CC
C W F' RO W47461
106 WINDMILL WAY
89 HYUNDAI
SONATA GL
ADV
538
TAG 8468
MILES IN 19600
DATE IN
03/19/91
LONGWOOD
FL 32750 LIC FL
SVC
11/04/89
DATE DONE
03/26/91
HOME 407-2600323
DEL
11/03/89
INVOICED
03-26-91
WORK 407-6600343
CST
38B001
11:45:19
W
91085
LN
INSP RUMBLING NOISE IN ENGINE AT
: TECH 163 LAB HRS
5
20.50
51
COLD START
: TECH 163 LAB HRS
4
16.40
UU
MOTOR MOUNT BROKE
:
JOHNSON,
JOHNSON,
00
REPLACE
: OP-21680R00
FC-34
REPAIR GROUND CABLE
: FP-2164033410
CC-06
PARTS HYU 21640-33410
BRACKET A
QTY
1
20.59
20.59
HYU 21630-33410
BRACKET A
1
25.43
25.43
HYU 21830-33010
BRACKET A
1
36.22
36.22
HYU 21860-33410
BRACKET A
1
33.18
33.18
PARTS COUNT
4
PARTS AMOUNT
150.05
LABOR AMOUNT
36.90
LINE TOTAL - DEPT D
186.95
UUUU
UUL
LN
INSP IDLE FLUCUATES UP/DOWN
: TECH 163 LAB HRS
.3
12.30
52
COLD OR HOT
: TECH 163 LAB HRS
5.9
241.90
SERVO KIT
:
JOHNSON,
JOHNSON,
CHECK OVER MAKE ALL ADJUSTMENTS
:
OP-35104R00
FC-66
PER JERRY HOOD
: FP-3510432570
CC-21
PARTS HYU 35104-32570
SERVO KIT
QTY
1
158.55
158.55
PARTS COUNT
1
PARTS AMOUNT
206.12
LABOR AMOUNT
254.20
LINE TOTAL --- DEPT D
460.32
LN
INSP TRANSMISSION SLIPPING WITH
: TECH 163 LAB HRS
.2
8.20
53
OFF ON ACCEL
:
JOHNSON,
DO
PAGE
1
OF
3
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
IUUU
Exhibit VIII
inna
CUSTOMER COPY
101109
JIMMY
JB
BRYAN
43
0000
0000
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET. X
DUUP
PEREZ, CHARLES E.
KMHBF22S1KU068848 CC
C WP RO 047461
106 WINDMILL WAY
89 HYUNDAI
SONATA GL
ADV
538
TAG 8468
MILES IN 19600
DATE IN
03/19/91
LONGWOOD
FL 32750 LIC FL
SVC 11/04/89
DATE DONE
03/26/91
HOME 407-2600323
DEL
11/03/89
INVOICED
03-26-91
WORK 407-6600343
CST
38B001
11:45:19
W 91085
TRANS FLUID DIRTY
: OP-00430R00
FC-34
REPLACE FLUID
: FP-ATFPLUS
CC-31
PARTS HYU ATF/PLUS
NO MATCH
II
QTY
6S
2.00
12.00
n
PARTS COUNT
6
PARTS AMOUNT
12.00
LABOR AMOUNT
8.20
LINE TOTAL - DEPT D
20.20
LN
INSP DOWNSHIFT HARD WHEN A/C ON
: TECH 163 LAB HRS
.7
28.70
54
FREON LEAK AT EVAP.
:
JOHNSON,
ADD SEALER RECHARGE A/COND
: OP-09760L00
FC-89
FP-2312933000
CC-38
PARTS HYU FREON
CAN
QTY,
3B
3.00
9.00
HYU STOPLEAK
1B
5.20
WERE
5.20
HYU 23129-33000
PULLEY-TE
UU
" r r r
1
37.07
37.07
nn
HYU 97690-33258
O-RING
3
2.20
6.60
HYU 97690-33212
O-RING
3
2.20
6.60
PARTS COUNT
10
NET AMOUNT
5.20
PARTS AMOUNT
74.35
LABOR AMOUNT
28.70
LINE TOTAL -- DEPT D
108.25
LN
INSP RUMBLING NOISE IN ENGINE AT
:
TECH
163
LAB
HRS
.3
12.30
55
60MPH (2500RPM)
: TECH 163 LAB HRS
.3
12.30
MOTOR MOUNTS BROKE
:
JOHNSON,
JOHNSON,
UUUU
REPLACE REAR MOUNTS
: OP-21630R00
AUTH-MM
FC-34
In
new
PAGE
2
OF
3
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
CUSTOMER COPY
Exhibit VIII
101110
UUUD
corr
JIMMY
BRYAN
43
TOY
HYU
HON
DUWU
DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
OF THE PARTS AND LABOR
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
KNOWLEDGE SPECIAL
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
CONDITIONS ON THE
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET. X
PEREZ, CHARLES E.
KMHBF22S1KU068848 CC
C WF RO W47461
106 WINDMILL WAY
89 HYUNDAI
SONATA GL
ADV
538
TAG 8468
MILES IN 19600
DATE IN
03/19/91
LONGWOOD
FL 32750 LIC FL
SVC 11/04/89
DATE DONE
03/26/91
HOME 407-2600323
DEL 11/03/89
INVOICED
03-26-91
WORK 407-6600343
CST
38B001
11:45:19
W 91085
CC-06
21830R00
UU
LABOR AMOUNT
24.60
nn
LINE TOTAL - DEPT D
24.60
LN RENTAL CAR PER JERRY HOOD
: TECH 164 LAB HRS
.0 C
.00
57
RENTAL CAR
:
FREEMAN,
CAR O/KED BY JERRY HOOD
: OP-SUBLET
FC-99
PARTS HYU ENTERPRISE#751878
008024 QTY
1B
176.00
176.00
NET AMOUNT
176.00
LINE TOTAL -- DEPT D
176.00
PARTS
447.72
SUBLET REPAIRS
176.00
UUUU
LABOR-MECHANICAL
352.80
AMI
TOTAL-CHARGES
976.32
FAC WARRANTY
976.32
LABOR RATES: MECH $ 41.00 - 41.00
ATTENTION CUST-PAY MUST BE PRINTED ALSO
IF YOU HAVE ANY QUESTIONS - PLEASE SEE WILLIAM M. GRAVES JR
THANK YOU FOR YOUR BUSINESS!
DO
PAGE 3 OF 3
JULY
...
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
Exhibit VIII
CUSTOMER COPY
101111
Exhibit y
Y-23-91
Charles Perez
Long wood, Fl. 32950
106Nindmill way
Dear Mr. Hord,
The Car is still having problems!
1) The rumbling at cold start, hold
Idle at 1500 RPM
2) Transmission shifting not smooth
especially Down shift as before.
with A/con and sometimes with A/C off.
3) when A/C is turned on hish and
run For about Smin. Then set to
Low speed there is on acrid oder
Comsag oat of the vents.
4) The Vibration of the wheels has subsided
somewhat. I had the wheels Blonced
assin a week 150 but that 405 not
cared the problem.
This situation is becoming extremely strestul.
I would like this resolved once and for all!
Clah Sincerely Rz
CUSTOMER'S EQUEST FU { REVIEW
CUSTOMER NAME: CHARLES Perez
VIN: KMHBF22S1KU068848
ADDRESS: 106 WINDMILL WAY
MILEAGE:
20615
SELLING DEALER: J. BRYAN
CITY: LONGWOOD + FL
ZIP:
DEL. DATE:
11/04/89
DEALER CODE: FL018
CUSTOMER
PHONE: HOME (407) 260 0323 WORK (407) 660-0343 SALES
PARTS
SERVICE
R.O.#
MY PROBLEM IS D RUMBLING SOUND AT 1500 RPM 2) TKANS. SHIFTING -DOWNSHIFT
ABNORMAL 3) A/C smell 4) VIBRATION iN wheels
AM REQUESTING
Items ResolveD
CUSTOMER SIGNATURE:
DATE:
SALES/PARTS/SERVICE MANAGER: I HAVE EXPLAINED THE FOLLOWING TO THE CUSTOMER:
check out Vehide, Car Performs Satisfactory on Road Test
DEALER
SIGNATURE:
TITLE: z
DATE:
DEALER CUSTOMER AFFAIRS MANAGER: HAVE EXPLAINED THE FOLLOWING TO THE CUSTOMER:
SIGNATURE:
TITLE:
DATE:
HYUNDAI MOTOR AMERICA REPRESENTATIVE
ANALYSIS: Test DROVE VEHICLE, DID NOT HEAR RAY ABNORMAL Noises 1500kpm / SHIFING
HMA
OF TRANSMISSION 15 NORMAL -TRANS FLUID CHARGE CORRECTED evious COMPLAINT
RESOLUTION: A/C smell CAN Be Repricen iBy DEALER Decdorieing evaporatory
SIGNATURE: the
Vents/pucrs -/Dio NOT Feel ANY excessive VIBRATION
TITLE: MGR
DATE: 4/24/91
DISTRIBUTION:
WHITE - CUSTOMER COPY
CANARY - DEALER
SVC-0329 3/91
JIMMY
JB
BRYAN
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ABSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET. X
COUD
nonn
n
PEREZ, CHARLES E.
KMHBF22S1KU068848 CC
C
P RO C48317
106 WINDMILL WAY
89 HYUNDAI
SONATA GL
ADV
123
TAG 9774
MILES IN 20615
DATE IN 04/24/91
LONGWOOD
FL 32750 LIC FL
SVC 11/04/89 DATE DONE 04/25/91
HOME 407-2600323
DEL 11/03/89 INVOICED 04-25-91
WORK 407-6600343
CST
38B001
08:12:33
LN CUST. SAYS RUMBLING ON COLD START: TECH 193 LAB HRS
.OC
51 ADVISE-SEE NOTE
.00
0
:
RIVERA
weer
CAR STARTED BY JERRY HOOD, DRIVEN : OP-CP
BY HIM & JACK PEARSON-CAR DROVE
"
GOOD NO PROBLEMS FOUND
LINE TOTAL - DEFT D
TOTAL-CHARGES
LABOR RATES: MECH $ 41.00 41.00
IF YOU HAVE ANY QUESTIONS PLEASE SEE ISMAEL MELENDEZ
THANK YOU FOR YOUR BUSINESS!
DO
PAGE 1 OF 1
UU
nn
UNND
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
102380
CUSTOMER COPY
JIMMY
BRYAN
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET. X
PEREZ, CHARLES E.
ADV: 509 89 C-W-F
RO: C52859
NOME: (407) 260-0323
KNHDF22S1KU068848 HYUNDAI
TAG: 1691
WORK: (407) 660-0343
SONATA GL. 4DR SUN
CC
DATES: INVOICE: 10/23/91 18:10:24
BEGIN: 102291 DONE: 1023?1
106 WINDMILL WAY
INSVC: 110489
SOLD: 11038?
LIC: FL FL
STK#: KU068848
LONGWOOD
388001
STATE: FL
ZIP CODE: 32750
MILEAGE IN: 27070
TAX: S 1
SEMINOLE
UNITED STATES
LN NO CHARGE
: TECH 304 LAB HRS
.0 B
.00
54
MARINO, ORLANDO
OP-NC
LINE TOTAL - DEPT D
TOTAL-CHARGES
OTHER REPAIR ORDERS ON THIS VEHICLE:
DATE OPENED RO#
09/14/91
51945 C - 09/21/91(P) W --- 10/03/91(*) I -
LABOR RATES: MECH $41.00 -- 41.00
ATTENTION-- WARRANTY MUST BE PRINTED ALSO
IF YOU HAVE ANY QUESTIONS - PLEASE SEE MARIO MAENZA
TI
PAGE 1 OF 1
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
150462
CUSTOMER COPY
HYUNDAI
Hyundai Motor America
10550 Talbert Avenue
P.O. Box 20850
Fountain Valley, CA 92728-0850
Telephone 714 965-3000
May 17, 1991
Mr. Charles E. Perez
106 Windmill Way
Longwood, Fl 32750
Dear Mr. Perez:
Thank you for your recent correspondence, which was
forwarded to my attention by Rod Hayden.
A thorough review of your case shows numerous and repeated
attempts have been made to resolve your concerns. Our top
field staff and dealer personnel have driven the car and
repairs have been made. The car has been found to perform
within the manufacturer's specifications.
If you have any further concerns, you may contact this
office at 1-800-633-5151.
Thank you for allowing us the opportunity to clarify our
position.
Sincerely,
Sune luogell
Susie Moffett
National Consumer Affairs
n
09142
SER.
TIME REC'D
TIME PROM.
PROD. DATE
YEAR
MAKE & MODEL
MILEAGE
LICENSE NO.
PHONE
KC
89
Hy Son SALE
22616
260.0323
FINISH DATE
660-0343
R.O. 6/11/91 DATE
R.O. NO.
QTY.
PART NO.
DESCRIPTION
V
KMHBF22S1KU068948
DATE FIRST USE
JORNAN
/
46210-37502 Value
N
140
NAME Charles PeRez
POLICY
DATE
SELLING DEALER
Jammy Bryan
I hereby authorize the repair work hereinafter set forth to be done along with the necessary material and agree that
you are not responsible for loss or damage to vehicle or articles left in vehicle in case of fire. theft or any other cause
POLICY
#
beyond your control or for any delays caused by unavailability of parts or delays in parts shipments by the supplier or
transporter.* H hereby grant you and/or your employees permission to operate the vehicle herein described on streets,
highways drewhere (for the purpose of Resting: and/or inspection. An express mechanic's lien is hereby
AUTH.
acknowledged W88 on to secure of Thereto.
#
WARRANTY
X
DA 17
A. CONDITION
Rumbling Noise At 1500 RPMS
only at Cold 50ml
CAUSE
REMEDY
Loosen A/C Belt:
A/C Belt To Tight
GPD-025113
TECH. NO:
W
CHYMIC.? M.VWE 8 HOWBEE
LEYA
#
SUBLET REPAIRS
B. CONDITION
P.O.
Clunk When Dewn Shifting
P.O.
P.O.
CAUSE
REMEDY
GALS GAS .
Repl. value Body
Value Hanging Up in Value Body
QTS. OIL .
TECH. NO.
ORI ANDO El ORIDA 32909
LBS. GREASE .
TOTAL GAS, OIL, GREASE
CONDITION
Brk Pulsation
INTERNAL SALES
FACTORY CLAIMS
ACCT. NO.
SALE
K
DESC.
ACCT. NO.
SALE
K
LABOR
GAUSE
-
SERVICE
-
.
R+R Frt Rotors Resurface.
PARTS
BOB DANCE HYUNDAI, INC. (407) 290-9999 (407) 290-9999
-
REMEDY
SUBLET
-
REPAIRS
TECH. NO.
GAS, OIL,
-
GREASE
=
3776 W COI no
-
-
D. CONDITION
-
CLAIM NO.
ACCT. NO.
FACTORY
CLAIMS TOTAL
-
CAUSE
LICY WORK
SERVICE
+
+
REMEDY
Repa Computer Ground
Check Engingight
+
+
TECH. NO.
Reynolds Reynolds LITHO
+
+
Motor Vehicle Defect Notification
(Please print clearly in ink)
Pursuant to the Florida Lemon Law, notice is given of the need for repair of a continuing defect or condition:
X
3 or more attempts have been made to repair the same substantial defect or condition
x
The vehicle has been out of service 20 days to repair one or more substantial defects
Description of Continuing Defect(s) or Condition(s): Cyclical Rumbling on cold starts and non performing
looking Air Condition-r Repair attempts onthe Former caused Transmission
downshifting problems and Front end dibrotions
Vehicle Make Hyund oi
Model Sonata
Year 1989 Identification No. 2251K4068848
Name and City/State Address of Selling Dealer or Leasing Company (if applicable): Jimmy Bryan Hyundoi,
305 No Semoran Blvd, Winter Park, Fl. 32792
Date of Delivery 11-3-89
Odometer Reading at Date of Delivery 14
Today's Date 8-9-91
Current Odometer Reading 24,240
Name and City/State Address of Authorized Dealer(s) Attempting Previous Repairs: Jimmy Bryan Hyundai,
305 No Semoran Blvd, Winter Park, FI 32792 and Bob Dance Hyundai
3870 W. Colonial Dr. Orlando, Fl, 32808
I am requesting that you make a final attempt to correct the above reported defect or defects. I can be contacted at:
Consumer Charles E. Perez
Home Phone 407-260-0323
Address 106 Wind mill Way
Work Phone 407-660-0343
Longwood + Fl. 32750
Signature GOBG
1/89
White Manufacturer's Copy, send by certified. registered or express mail. Yellow - Consumer's Copy. keep for your records
Pink - Attorney General's Copy, send by regular mail
back if space does not permit
Write "Return Receipt Requ on the mailpiece
2.
Restricted Delivery
the article number
Cons Postmaster for fee.
3. Article Addressed to:
4a Article Number
HYUNDAI MOTUR MERICA
4b. Service Type)
10550 TALBERT AVE
Registere
Insured
FOUNTAIN VALLEY CA
Certified
COD
Express Mail
Return Receipt for
92728
Merchandise
7. Date 8-14-91 of Delivery
Signature (Addressee)
8. Addressee's Address (Only If requested
and fee is paid)
1661
Signature (Agent)
Michael
Form 381 W Octobe 1990
*U.S: GPO: 1990-273-861
DOMESTIC RETURN RECEIPT
HYUNDAI
Hyundal Motor America
240 North Thornton Road
Lithia Springs. GA 30057
Telephone 404-739-9400
August 21, 1991
CERTIFIED MAIL
Mr. Charles E. Perez
106 Windmill Way
Longwood, Florida 32750
Dear Mr. Perez:
Please consider this Hyundai Motor America's response to the notice received
from you, as required by the State of Florida, requesting a final repair
attempt for the cold start and air conditioning concern with your vehicle.
This is to inform you that we are aware of your concern and have reviewed it
with Jack Pearson, District Parts & Service Manager for Hyundai Motor America.
Please deliver your vehicle to Jimmy Bryan Hyundai located at 305 N. Semoran
Boulevard, on August 26, 1991 at 10:00 o'clock am.
We regret that you have experienced this problem with your Hyundai and we
appreciate your patience.
Sincerely,
Phyllis Wright
Consumer Affairs Super
r
DW/sb
INDAI
Hyundai Motor Amei
240 North Thomlon Road
Lithia Springs. GA 20057
AUG22'91 SPRINGS
U.S. POSTAGE
0029
ATL GA 303 22:15 08/22/97
-
GA
H ME!ER 297500
Mr. Charles E. Perez
106 Windmill Way
Longwood, FL 32750
JIMMY
BRYAN
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
LISTED BELOW AND AC-
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET. X
PEREZ, CHARLES E.
HOME: (407) 260-0323
ADV: 509 82
W P
RO: W51127
KMHBF 2231KU068848 HYUNDAI
WORK: (407) 660-0343
TAG: 1169
SONATA GI. 4DR SDN
DATES:
CC
INVOICE: 08/28/91 12:23:30
91210
106 WINDMILL WAY
BEGIN:082691 DONE: 082891
INSVL 110489
SULD: 110339
LIC: FL FL
LONGWOOD
STK#: KU068848
STATE: FL
ZIP CODE: 32750
CRROOJ
MILEAGE IN: 25159
SEMINOLE
TAX:
UNITED STATES
LN INSP. TRANS HARD KICK DOWN.
: TECH 109 LAB HRS
51 INOP
-2
8.00
:
HOFFMAN, RAY
REPALCE KICK DOWN SERVO
: OP-45691R00
FC-21
FP-4569137502
PARTS HYU 45691-37502
CC-10
SWITCH-KI
QTY
1
27.85
27.85
PARTS COUNT
1
PARTS AMOUNT
LABOR AMOUNT
36.21
LINE TOTAL - DEPT D
8.20
14.41
LN
INSP. TRANS OIL LEAK
: TECH 109 LAB HRS
52
2.4
LEAKING
98.40
:
HOFFMAN, RAY
REPLACE SEAL
: OP-21443R00
FC-87
FP-2144332000
PARTS HYU 21443-32000
CC-38
SEAL-OIL
QTY
1
5.38
5.38
PARTS COUNT
1
PARTS AMOUNT
6.99
LABOR AMOUNT
98.40
LINE TOTAL - DEPT D
105.39
LN
INSP.
DR. DOOR PANEL COMING APART: TECH 109 LAB HRS
.1
53
4.10
POROUS
: TECH 305 LAB HRS
.1
4.10
REPLACE DOOR PANEL
:
HOFFMAN, RAY
JT
CLAYTOR, JOHN
PAGE 1 OF 1
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
166978
CUSTOMER COPY
JIMMY
SB
BRYAN
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
LISTED BELOW AND AC-
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET. X
PEREZ, CHARLES E.
ADV: 509 89
HOME: (407) 260-0323
WP
RO: W51497
WORK: (407) 660-0343
KMHBF22S1KU068848 HYUNDAI
TAG: 1469
DATES:
SONATA GL 4DR SDN
INVOICE: 08/28/91 12:23:30
CC
91240
BEGIN: 082691 DONE: 032891
OP-823TTT00
FC-86
FP-8230133010MM
PARTS HYU 82301-33010-MM
CC-06
PANEL ASS
QTY
1
108.41
108.41
PARTS COUNT
1
PARTS AMOUNT
LABOR AMOUNT
140.93
LINE TOTAL - DEPT D
8.20
149.13
LN
INSP. A/C INOP.
: TECH 109 LAB HRS
54 LEAKING
.2
8.20
:
REPLACE ACCUMALTOR
HOFFMAN, RAY
: OP-97820R00
FC-89
FP-9782033052
PARTS HYU 97820-33052
CC-06
ACCUMULAT
QTY
HYU FREON
1
69.60
69.60
CAN
3
HYU 97690-33259
3.64
10.92
RING"0"
2
2.20
4.40
PARTS COUNT
t.
PARTS AMOUNT
LABOR AMOUNT
110.40
LINE TOTAL - DEPT D
8.20
118.60
LN
INSP. ENGINE NOISE.
: TECH 109 LAB HRS
55
.0 R
NO CHARGE
.00
:
HOFFMAN, RAY
TIGHTNE AC PULLEY
: OP-NC
FC-99
CC-99
LINE TOTAL - DEPT D
LN
CK FRT END VIBRATION
: TECH 109 LAB HRS
56
1.0
EXCESSIVE VIBRATION
41.00
:
HOFFMAN, RAY
REPALCE HUBS,ROTORS,,PAD
: OP-51750R00
FC-24
FP-5175033000
JT
CC-11
PAGE 2 OF 4
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
AUHA
166979
CUSTOMER COPY
JIMMY
JB
BRYAN
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET. X
PEREZ, CHARLES E.
ADV: 509 89
WP
RO: W51497
HOME: (407) 260-0323
KMHBF22S1KU068848 HYUNDAI
TAG: 1469
WORK: (407) 660-0343
SONATA GL 4DR SDN
CC
91240
DATES: INVOICE: 08/28/91 12:23:30
BEGIN: 082691 DONE: 082891
PARTS HYU 51712-33001
DISC-FR B
QTY
2
41.98
83.96
HYU 51750-33000
HUB ASSY-
2
49.27
98.54
HYU 58101-33000
PAD KIT-F
1
19.95
19.95
HYU 51714-36000
SEAL-OIL
2
2.36
4.72
PARTS COUNT
7
PARTS AMOUNT
269.30
LABOR AMOUNT
41.00
LINE TOTAL DEPT D
310.33
LN
INSP ENGINE LIGHT ON
: TECH 109 LAB HRS
.3
57
12.30
OPEN CIRCUIT
:
HOFFMAN, RAY
REPLACE 02 SENSOR
: OP-39210R00
FC-66
FP-3921032510
CC-21
PARTS HYU 39210-32510
SENSOR AS
QTY
1
68.65
68.65
PARTS COUNT
1
PARTS AMOUNT
89.25
LABOR AMOUNT
12.30
LINE TOTAL - DEPT [
101.55
LN
INSP RUNS ROUGH
: TECH 109 LAB HRS
.4
16.40
58 CLOGGED
:
HOFFMAN, RAY
REPLACE INJECTOR
: OP-35310R00
FC-15
FP-3531032660
CC-31
PARTS HYU 35310-32660
INJECTOR
QTY
1
46.43
46.43
HYU 18822-11091
PLUG ASSY
4
1.03
4.12
PARTS COUNT
5
PARTS AMOUNT
65.72
LABOR AMOUNT
16.40
LINE TOTAL DEPT LI
82.12
...
PAGE 3 OF 4
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
166980
JIMMY
JB
BRYAN
274
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET. X
PEREZ, CHARLES E.
ADV: 509 89
WP
RO: W51497
HOME: (407) 260-0323
KMHBF22S1KU068848 HYUNDAI
TAG: 1469
WORK: (407) 660-0343
SONATA GL 4DR SDN
CC
DATES:
91240
****
INVOICE: 08/28/91 12:23:30
BEGIN:082691 DONE: 082891
PARTS
710.83
LABOR-MECHANICAL
192.70
TOTAL-CHARGES
911.53
FAC WARRANTY
LABOR RATES: MECH $41.00 41.00
911.53
IF YOU HAVE ANY QUESTIONS - PLEASE SEE MARIO MAENZA
IT
PAGE 4 OF 4
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
166981
CUSTOMER COPY
To:
Jimmy Bryan Hyundai, Service Dept.
Attn: Mario
From:
Charles Perez
Re:
Service to 1989 Sonata
Date:
9/13/91
Pursuant to our conversation the vehicle will be lift at the dealership the morning of
9/14/91 by 7:30 AM. The problems with the car are listed below. I do have a suggestion
before you get to the problem. If appropriate I would suggest that you take the car for the
week drive it back and forth to work in order for you to experience the situations first hand
and in real life driving situations as opposed to a ten or fifteen minute drive in the vicinity
of the dealership. Getting the car on and off the highway will be helpful.
the problems seem to have increased as of the writing of this letter, they are as follows:
1.
The rumbling at cold start is still apparent and can be heard at idle at 1500 RPMs
and initially while driving at slow speed at 1500 RPMs.
2.
The wheel vibration that was apparent during braking has now been replaced by a
vibration that can be felt at highway speeds and sometimes while accelerating. The
vibration ranges from a bouncing type of movement while accelerating to a genuine
wheel shimmy that can be felt in the gas pedal and steering wheel.
3.
The door panel that was installed does not fit properly and is buckling where the
door frame meets the car body on the driver side. The plastic pins that are suppose
to hold the panel in place do not hold.
4.
After the car has been driven for awhile with the air conditioner on and the car is
brought to a stop presumably to park the car the idle begins to rise and fall once the
air is turned off and the transmission placed in park.
5.
The transmission down-shifting that I complained about previously is starting to come
back again additionally the shifting in general up and down does not appear as
smooth as it did when I picked up the car. The condition seems to manifest itself
when the air conditioner is on. This seem to be a usual situation where adjustments
of some sort are made but do not hold and the condition begins to deteriorate after
a couple of hundred miles.
6.
There is a coupon attached for an oil change please see that this is accomplished.
In closing we don't seem to be making too much progress, however I am willing to give you
another try. Please let Mr. Pearson know the situation. As I told you during our conversation
you may keep the car for the week as I will be out of town. I will call you during the week
to be updated on the progress that has been made. I will expect to pick the car up on
9/28/91 unless you advise me otherwise.
I sincerely hope this will be the last time we will have to broach these problems.
JIMMY
BRYAN
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
I ACKNOWLI EDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
KNOWLEDGE SPECIAL
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET. X
PEREZ, CHARLES E.
ADV: 513 89 CWP
RO: W51945
HOME: (407) 260-0323
KMHBF22S1KU068848 HYUNDAI
TAG: 1631
WORK: (407) 660-0343
SONATA GL 4DR SDN
CC
91264
DATES: INVOICE: 09/21/91 10:48:22
BEGIN:091491 DONE: 092191
106 WINDMILL WAY
INSVC: 110439
SOLD: 110389
LIC: FL FL
STK#: KU068848
LONGWOOD
388001
STATE: FL
ZIP CODE: 32750
MILEAGE IN: 25818
TAX: S 1
SEMINOLE
UNITED STATES
LN
CUSTOMER SAYS THE DOOR PANEL
: TECH 109 LAB HRS
.3
12.30
53
THAT WAS INSTALLED DOES NOT
:
HOFFMAN, RAY
FIT PROPERLY AND IS BUCKLING
: OP-82315R0
FC-99
CLIPS MISSING
: FP-8231521020
CC-99
REPLACED CLIPS AS NEEDED
PARTS HYU 82315-21020
FASTENER-
QTY
16
.24
3.84
PARTS COUNT
16
PARTS AMOUNT
4.99
LABOR AMOUNT
12.30
LINE TOTAL - DEPT I
17.29
LN
INSP. OIL LEAK?
: TECH 109 LAB HRS
.3
12.30
56
V/C GASKET LEAKING
:
HOFFMAN, RAY
REPLACED V/C GASKET AS NEEDED
= OP-22410R00
FC-87
FP-2244132001
CC-29
PARTS HYU 22441-32001
GASKET-RO
QTY
1
4.51
4.51
HYU 22442-32000
PACKING-S
1
.60
.60
PARTS COUNT
2
PARTS AMOUNT
6.64
LABOR AMOUNT
12.30
LINE TOTAL - DEPT D
18.94
TP
PAGE 1 OF 2
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
155013
CUSTOMER COPY
JIMMY
JB
BRYAN
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET. X
PEREZ, CHARLES E.
ADV: 513 89 EW F
RU: 451941
HOME: (407) 260-0323
KMHBF22S1KU068848 HYUNDAI
TAG: 1691
WORK: (407) 660-0343
ONATA GL 4DR SDN
CC
91264
DATES: INVOICE: 09/21/91 10:48:22
BEGIN: 091491 DONE: 092191
PARTS
11.63
LABOR-MECHANICAL
24.60
TOTAL-CHARGES
36.23
FAC WARRANTY
36.29
LABOR RATES: MECH $41.00 - 41.00
VATTENTION-- CUST-PAY MUST BE PRINTED ALSO
IF YOU HAVE ANY QUESTIONS - PLEASE SEE TED SCIERA
TF
PAGE 2 OF 2
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
155014
CUSTOMER COPY
JIMMY
JB
BRYAN
274
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
LISTED BELOW AND AC-
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET.
X
FEREZ. CHARLES E.
DONE: (407) 260-0323
ADV: 513 89 CWP
RU: 05194
KUHBE 2251EU050848
HOPE: (407) 660-0343
TAB:
1121
PATES:
SONATA GI 4DP SDN CC
INVOICE: 09/21/91 10:48:15
106 WINDHILL MAY
BEOTH:091451 DONE: 09.2191
INSVC1110482
COLD: 110381
LTS: FI FL
LOUGUOOD
S1K#: KU0A8848
STATE: FL
ZIP CODE: 32750
388001
MILEAUE 11: 25018
SEUTHOLE
tAx:
UNITED STATES
111
THE CAR 18 RUNBLING of (11) STAR : FEEH 102 LAB HRS
11
LOULD NOT DUPLICATE PROBLEM
:
HOFFHAN, PAY
OP-ON
LINE FUTAL DEPT 11
111
CAR HAS UHERI
: TECH LOT LAB HRS
52
PARTS HAVE PEEN SPECIAL ORDERED
:
HUFFMAN. RAY
00:50
LINE 10101
111
CAR HAS is PROBLEM WITH THE
: TECH 192 FOR HPS
111
NUT TESHID
:
NO PROPLEM FOULD
: 00 HR
NO CODES
LINE TOTAL
PEPT 11
111
PLEASE III LOF 14.88 ! TAX
: 16011 102 LAB HRS
VIL
PLEASE SEE LATTER ATT
:
HOPEBAN. RAY
LOF COMPLETED
: OP-LOP
PAPTS HYU KIT3000
OFFICERS
QTY
or
HYPE 26200-21000
FILHER 05
15
6.00
HYU 21513-21000
603KET-01
IS
HYU HOTOROLI
GOP
PARTS APPOUNT
11
FAGE
2
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
155011
OFFICE COPY
JIMMY
JB
BRYAN
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
LISTED BELOW AND AC-
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET. X
FIREZ, CHARLES E.
ADV: 513 02 OWN
HOME: (407) 240-0323
RU: 051945
HYUNDAI
HORK: 660-0343
FAB:
1691
SONATA GL HDR SDN
DATES:
CC
INVOICE: 08/21/91 19:18:15
DONE:
LABOR AMOUNT
12.30
LINE TOTAL ***** DEPT D
26.92
PARTS
4.20
GAS-OJL-GREASE
7.00
SUPPLIES
.41
HAL. WASTE & EPA
LABOR-MECHANICAL
12.00
POLICY ADJ
12.00
SUB-TOTAL
17.46
TOTAL-CHARGES
10.11
CASH DUE
FOPOR RATES: MECH $11.00 -- 41.00
19.11
HORRATTLY NUST 15 PRINTED ALSO
11 HAVE ANY QUESTIONS PLEASE SEE TED 9 TIERA
PAGE 2 2
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
155012
OFFICE COPY
JIMMY
SB
BRYAN
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
KNOWLEDGE SPECIAL
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET. X
PEREZ, CHARLES E.
ADV:
509
89
0
WP
RO: W52859
HOME: (407) 260-0323
KMHBF22S1KU068848 HYUNDAI
TAB: 1691
PORK: (407) 660-0343
SONATA GL 4DR SDN
CC
91296
DATES: INVOICE: 10/23/91 18:10:32
BEGIN: 102291 DONE: 102391
106 WINDMILL WAY
INSVC: 110489
SOLD: 110389
LIC: FL FL
STK#: KU068848
LONGWOOD
338001
STATE: FL
ZIP CODE: 32750
MILEAGE IN: 27070
TAX: S 1
SEHINOLE
UNITED STATES
111
CUST. SAYS A/C NOT COOLING
: TECH 306 LOB HRS
1.4
57.40
51
PROPERLY. ADVISE
:
SOTO, CESAR
LEAKING ORINGS
: OP-97763R00
FC-09
REPLACED ORINGS/CLAMPS, EVACUATE : FP-35981
CC-06
RECHARGE SYSTEM
PARTS HYU 97690-33213
RING"0"
QTY
8
2.20
17.60
HYU 97690-33259
RING"0"
4
2.20
8.80
HYU 35981
COUPLER
1
11.55
46.20
HYU 35982
COUPLER
2
11.55
23.10
HYU FREON
CAN
3
3.64
10.92
PARTS COUNT
21
PARTS AMOUNT
138.61
LABOR AMOUNT
57.40
LINE TOTAL - DEPT D
196.01
111
CUST. SAYS CAR RUMMBLES ON COLD
:
TECH 304 LAB HRS
3.0
123.00
52
START AT 1500RPM.
:
MARINO, ORLANDO
COUNTER BALANCE SHAFTS OUT OF POS: OP-23311TTT00
FC-2J
RESET SHAFTS AND REPLACED SEAL
: FP-2142132044
CC-13
PARTS HYU 21421-32044
SEAL-OIL
QTY
1
2.11
2.11
PARTS COUNT
1
PARTS AMOUNT
2.74
LABOR AMOUNT
123.00
LINE TOTAL ***** DEPT D
125.74
TI
PAGE
1
OF
2
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
150463
CUSTOMER COPY
JIMMY
S
BRYAN
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
KNOWLEDGE SPECIAL
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET.
X
VAII
behive
PEREZ, CHARLES E.
ADV: 509 89 CWP
RO: W52859
HOME: (407) 260-0323
KMHBF22S1KU068848 HYUNDAI
TAG: 1691
WORK: (407) 660-0343
SONATA GL 4DR SDN
CC
91296
DATES: INVOICE: 10/23/91 18:10:32
BEGIN: 102291 DONE: 102391
LN
INSTALL SOP MOTOR MOUNT.
: TECH 306 LAB HRS
.3
12.30
53
BROKEN MOUNT
SOTO, CESAR
REPLACED
: OP-21830R00
FC-34
FP-2183033010
CC-06
PARTS HYU 21830-33010
BRACKET A
QTY
1
36.22
36.22
PARTS COUNT
1
PARTS AMOUNT
47.09
LABOR AMOUNT
12.30
LINE TOTAL - DEPT D
59.39
PARTS
188.44
LABOR-MECHANICAL
192.70
TOTAL-CHARGES
381.14
FAC WARRANTY
381.14
OTHER REPAIR ORDERS ON THIS VEHICLE:
DATE OPENED RO#
09/14/91
51945 C - 09/21/91(P) W - 10/03/91(*) I -
LABOR RATES: MECH $41.00 - 41.00
ATTENTION-- CUST-PAY MUST BE PRINTED ALSO
IF YOU HAVE ANY QUESTIONS - PLEASE SEE MARIO MAENZA
TC
PAGE 2 OF 2
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
150464
CUSTOMER COPY
JIMMY
SB
BRYAN
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
ACRNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
CONDITIONS ON THE
COLLEG
of
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET.
X
your
10
PEREZ, CHARLES E.
ADV: 509 89 C W P
RO: W52859
HOME: (407) 260-0323
KMHBF22S1KU068848 HYUNDAI
TAG: 1691
WORK: (407) 660-0343
SONATA GL 4DR SDN
CC
91304
DATES: INVOICE: 10/31/91 16:41:42
BEGIN: 102291 DONE: 103191
106 WINDMILL WAY
INSVC: 110489
SOLD: 110389
LIC: FL FL
STK#: KU068848
LONGWOOD
38B001
STATE: FL
ZIP CODE: 32750
MILEAGE IN: 27070
TAX: S 1
SEMINOLE
UNITED STATES
grit
0/61900
guille
farth
19261
bna
vision
CUST: SAYS A/C NOT COOLING
TECH 306 LAB HRS
1.4
57.40
PROPERLY. ADVISE
:
SOTO, CESAR
LEAKING ORINGS
$ OP-97763R00
FC-89
REPLACED ORINGS/CLAMPS, EVACUATE
FP-35981
CC-06
RECHARGE SYSTEM
PARTS HYU 97690-33213
RING"0"
QTY
8
2.20
17.60
HYU 97690-33259
RING#0'
4
2.20
8.80
HYU 35981
COUPLER
4
11.55
46.20
HYU 35982
COUPLER
2
11.55
23.10
HYU FREON
CAN
3
3.64
10.92
PARTS COUNT
21
PARTS AMOUNT
138.61
LABOR AMOUNT
57.40
LINE, TOTAL - DEPT D
196.01
LN CUST. SAYS CAR RUMMBLES ON COLD # TECHn304 LAB HRS
3.0
123.00
52
START AT 1500RPM.
8 TECH 304 LAB HRS
.0
.00
COUNTER BALANCE SHAFTS OUT OF POSI
MARINO, ORLANDO
RESET SHAFTS AND REPLACED SEAL
1
MARINO, ORLANDO
AND TIMING BELT TENSIONOR
: OP-23311TTT00
FC-21
FP-2142132044
CC-13
PARTS HYU 21421-32044
SEAL-OIL
QTY
1
2.11
2.11
HYU 24410-32000
TENSIONER
1
17.33
17.33
HYU 23127-36000
"V" BELT
1
10.54
10.54
D
PAGE 1 OF 2
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
150756
CUSTOMER COPY
JIMMY
SB
BRYAN
^
TOY HYU
HON
MO
УИА
DISCLAIMER OF WARRANTIES
1 ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
KNOWLEDGE SPECIAL
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF THIS TICKET.
X
PEREZ, CHARLES E.
ADV: 509 89 C WP
RO: W52859
HOME: (407) 260-0323
KMHBF22S1KU068848 HYUNDAI
TAG: 1691
WORK: (407) 660-0343
SONATA GL 4DR SDN
CC
91304
DATES: INVOICE: 10/31/91 16:41:42
BEGIN: 102291 DONE: 103191
HYU ENTERPRSE754474
038995
1B
160.00
160.00
PARTS COUNT
3
NET AMOUNT
160.00
PARTS AMOUNT
38.97
LABOR AMOUNT
123.00
LINE TOTAL - DEPT D
321.97
LN
INSTALL SOP MOTOR MOUNT.
: TECH 306 LAB HRS
.3
12.30
⑉
BROKEN MOUNT
5
SOTO, CESAR
REPLACED
$ OP-21830R00
FC-34
FP-2183033010
CC-06
PARTS HYU 21830-33010
BRACKET A
QTY
1
36.22
36.22
PARTS COUNT
1
PARTS AMOUNT
47.09
LABOR AMOUNT
12.30
LINE TOTAL - DEPT D
59.39
PARTS
224.67
SUBLET REPAIRS
160.00
LABOR-MECHANICAL
192.70
TOTAL-CHARGES
577.37
FAC WARRANTY
577.37
OTHER REPAIR ORDERS ON THIS VEHICLE:
DATE OPENED RO#
09/14/91
51945 C 09/21/91(P) W 10/03/91
LABOR RATES: MECH $41.00 - 41.00
IF YOU HAVE ANY QUESTIONS - PLEASE SEE MARIO MAENZA
KD
PAGE 2 OF 2
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
150757
CUSTOMER COPY
JIMMY
JB
BRYAN
TOY
HYU
HON
DISCLAIMER OF WARRANTIES
ACKNOWLEDGE RECEIPT
10
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES
OF THE PARTS AND LABOR
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
BACK OF to THIS TICKET
X
PEREZ, CHARLES E.
TAG: 1955
C
IP
RO: C53456
106 WINDMILL WAY
KMHBF22S1KU068848 89 HYUNDAI
SONATA GL 4DR SDN
CC
LONGWOOD
FL 32750
INVOICED AT: 11/22/91 13:04:43
DATES: BEGIN: 112091 DONE: 112291 INSVC:110489 SOLD: 110389
ADV: 509 MFG: KMH
LIC: FL FL
STK#:KU068848
HOME: (407) 260-0323
beginn
bus
WORK: (407) 660-0343
show
telder
38B001
MILES IN: 27642
TAX: S1
SEMINOLE
UNITED STATES
ysm
lineth
of
beenes
bne
LN CUST. SAYS THERE IS A VIBRATION = TECH 304 LAB HRS
.0 B
too
51
AT 60MPH?
MARINO, ORLANDO
SEE MARIO
OP-NC
REAR TIRES NEED BALANCING
NO CHARGE
LINE TOTAL
DEPT
D
LN CUST. SAYS BAS PEDAL SHAKES WHEN $ TECH 304 LAB HRS
o B
.00
52
GOING UPHILL.. SEE MARIO
=
MARINO, ORLANDO
COULD NOT DUPLICATE PROBLEM
: OP-CN
LINE TOTAL DEPT D
LN
CUST. SAYS FRONT END SHAKE WHEN : TECH 304 LAB HRS
.0 B
.00
53
BRAKES ARE APLIED.
MARINO, ORLANDO
COULD NOT DUPLICATE PROBLEM
OP4CN
LINE TOTAL - DEPT D
LN
CUST SAYS A/C SWITCH SOMETIMES TECH 304 LAB HRS
.0 B
.00
54 INOP
MARINO, ORLANDO
COULD NOT DUPLICATE PROBLEM
: OP-CN
LINE TOTAL - DEPT D
TOTAL-CHARGES
LAB RATES:
MECH $41.00 - 41.00
VL
PAGE 1 OF 2
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
175573
CUSTOMER COPY
JIMMY
SB
BRYAN
X
TOY IT HYU HON
DISCLAIMER OF WARRANTIES
I ACKNOWLEDGE RECEIPT
THE SELLING DEALER HEREBY DISCLAIMS ALL WARRANTIES SHAMPA
OF THE PARTS AND LABORDO MAKERSE
EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WAR-
LISTED BELOW AND AC-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY
KNOWLEDGE SPECIAL
OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CON-
CONDITIONS ON THE
NECTION WITH THE SALE OF THE PARTS.
how
BACK OF 10 THIS TICKET
X
PEREZ, CHARLES E.
TAG: 1955
C
P
RO: C53456
106 WINDMILL WAY
KMHBF22S1KU068848 89 HYUNDAI
SONATA BL 4DR SDN
CC
LONGWOOD
FL 32750
INVOICED AT: 11/22/91 13:04:43
IF YOU HAVE ANY QUESTIONS - - PLEASE SEE MARIO MAENZA
VL
PAGE 2 OF 2
in
lid
nothod
bauler
(1)
withe
of
betweil
and
Herle
bill
1/6/191
x
175574
ON LINE SERVICE INVOICING BY UNIVERSAL COMPUTER SYSTEMS, INC.
CUSTOMER COPY
HYUNDAI
Hyundal Motor America
P.O. Box 2009
Bloomfield Hills, MI 48303-2009
October 25, 1991
Mr. Charles E. Perez
106 Windmill Way
Longwood, FL
32750
Dear Mr. Perez:
If Hyundai offered you an all-new car with distinctive styling, a long list of
standard features, an affordable price AND BREAKTHROUGH QUALITY
would you take a test drive?
If Hyundai also offered to perform all the scheduled maintenance required on that
had to pay for during that time was gas would you give it serious consideration?
car FREE FOR THE FIRST TWO YEARS OR 24,000 MILES and about all you
If Hyundai backed the quality of that car with its comprehensive network of
warranty coverages available, including a 3-YEAR/36,000-MILE
BUMPER-TO-BUMPER LIMITED NEW VEHICLE WARRANTY WITH NO
DEDUCTIBLE would you waste valuable time by shopping any further?
If Hyundai was so confident about the quality and value of this all-new car
confident enough to surround it with a breakthrough ownership experience and
buy it?
excited enough to OFFER YOU $1000 TOWARD ITS PURCHASE would you
We think the answer is "YES." That's why we're proud to introduce you to AN
ALL-NEW CAR WITH AN ALL-NEW OWNERSHIP EXPERIENCE -- THE 1992
ELANTRA featuring VALUECARE OWNERSHIP from Hyundai. ValueCare is
an exclusive feature of the new Elantra and the 1992 Sonata.
As you can see, we think Elantra is a very special car. The addition of ValueCare
Ownership elevates it to an "exclusive" car. NO OTHER CAR IN ITS CLASS
OFFERS FREE SCHEDULED MAINTENANCE FOR UP TO TWO YEARS OR
24,000 MILES!
(Continued)
SPECIAL ATRODUCTORY OFFER CERTIFICATE
BI 8990233427
This special
Jummy Bryan Hyundal
$1600 Eath bell X
3118 University Blvd,
Excelt Screen
Winter Park, 14 32783
1992 TON M
112018
Mr Charles B Perez
H
1 life
Parchase fink
100 Windmill Way
Limited Thine Offer
Longwood, FL
32780
chase of to
Expires Jarl: 3, 1992.
befored protify
THE perficies N
Program Drity and
by the person named or my
coupon refell NW
www of - person's
AME DODE
PHONE NUMBER
I
91079
MODEL CODE
NEAT DATE
HMA PAUSHAM NUNDER
$1000
ONE THOUSAND DOLLARS
$1000
With Elantra, Hyundai committed the resources of the world's largest automotive
design and manufacturing center to achieve world-class quality. Beneath its
distinctive, aerodynamic shape is a tremendously appealing interior, providing
both comfort and convenience. Elantra's ride and handling has been designed to
tune out vibration and noise and tune in driveability and control.
Your Hyundai dealer will provide all regularly scheduled maintenance, so virtually
all you'll have to pay for is the gas you use for 2 years or 24,000 miles. What's
more, the reliability and durability of every Hyundai is backed by comprehensive
warranty coverage to ensure lasting value.
Enclosed is a copy of our 1992 Brochure, featuring the Elantra and ValueCare
Ownership stories, as well as a look at the rest of the family of quality
automobiles from Hyundai. Take a few moments to read about Hyundai value for
1992. Then, visit your Hyundai dealer test drive the all-new Elantra or one of
our other fine cars make your best deal and present your $1000 "1992
Introductory Offer Certificate" remember, this $1,000 Certificate can be used to
purchase any 1992 new Hyundai product. A trade-in is not required to use this
$1,000 Certificate.
With all it has going for it from breakthrough quality to an unmatched
ownership experience, we believe THIS IS THE YEAR FOR ELANTRA.
With our quality lineup, SATISFACTION DRIVEN spirit and best-in-class value,
we believe THIS IS THE YEAR FOR HYUNDAI. YES, HYUNDAI.
Sincerely,
Rod Hayden
Chief Operating Officer
Dealership Validation (To be completed by authorized Hyundal Dealer)
SPECIAL INSTRUCTIONS TO
DE EASHIP NAME
PARTICIPATING DEALERS:
MEDION
DEAL CODE
STREET ADDRESS
AREA CODE PHONE NUMBER
1
CITY
This certificate must accompany the
STATE
ZIP CODE
purchase agreement and dealer In-
I certify that the vehicle Identified above to eligible for a Customer Cash Rebate under the current Official Program Rules and that all information shown
voice. Upon completion of this certifi-
above to true and correct also understand that before cash rebate payments are made, eligible vehicles must be delivered and reported via the New
Vehicle Retail Delivery Reporting (RDR) system. Any payments made for vehicles later found to be ineligible will be charged back to the destership
cale, make 3 copy for the customer
and a copy for your dealership. Send
AUTHORIZED DEALER SIGNA TURE
DATE
NAME IFFINT OR TYPE)
TITLE
original to Hyundai Program Head-
quarters, P.O. Box 2009, Bloomfield
Cash Rebate Information (To be completed by Purchaser/Lessee)
Check -
Hills, MI 48303-2009.
elect to use the rebate toward the purchase lease and
Issue the cash rebate directly to me
therefore seeign to the declar release Hyundai Motor
America from any further claim - obligation for
payment to me for this vehicle
Customer must receive a copy of this coupon
Do not sign this coupon unless N le completely filled in Please read # thoroughly before signing.
Any inquiry regarding payment must reference this coupon
CUSTOMER SIGNA TURE
DATE
HYUNDAI
Hyundai Motor America
P.O. Box 2009
Bloomfield Hills, MI 48303-2009
August 16, 1991
Mr. Charles E. Perez
23
106 Windmill Way
10D
Longwood, FL 32750
Dear Mr. Perez:
I'm pleased to have this opportunity to extend to you a special incentive offer
because you are a valued Hyundai owner.
Attached to this letter is your personalized Hyundai Valued Owner Certificáte
which entitles you to receive $1,000 toward the purchase of any new Hyundai
Sonata, Excel, Scoupe or Elantra when you trade in your present model. Add your
be as much as:
Valued Owner cash to other current Hyundai cash rebates and your savings could
$2,000 on Sonata*
$2,000 on Excel
$1,750 on Scoupe*
It's a significant savings opportunity for you, but you must take action how
because time is limited. This offer will expire on October 2, 1991, so act soon!
Jimmy Bryan Hyundai has the full line of quality Hyundai cars ready right
now for your inspection. Visit them, and don't forget to take your $1,000
Certificate with you.
In addition to this owner-exclusive financial offer, there are even more good
reasons for you to remain a member of our Hyundai owner family.
Today, Hyundai sells a full line of quality automobiles.
Sonata:
our roomy best-in-class family sedan with V-6 power
Scoupe:
our sporty new, fun-to-drive coupe
Excel:
Elantra:
our leader in value and dependability with electronic fuel injection
our newest, subcompact entry (available September 1991)
With high standard feature content, affordable options and advancements in
overall quality, Hyundai continues to offer the most value for your money. A test
drive in any new Hyundai will quickly convince you of that.
(over)
FICATE
This
128950180357
from
Winter Park FL 82798
Only
and
Charles
B.
TO
Owner
direr
M
Windaif Way, Longwood 82750
one
in
2
of
Limited-Time Offer
parchase
the
or
rebate
lessell
Expires Oct, 2' 1991.
PHONE
DAS Hyuhdal coupon Progradi
91077
DELIVERY DATE
HIDA PROGRAM NUMBER
$1000
REBATE CLAIM #
ONE THOUSAND DOLLARS
1000
The winter season can place added
We're also your best bet for main-
At Hyundai, safety is always a primary
stress and strain on your Hyundal. This is
taining the original performance of your
concern no matter what the weather
especially true for your car's external body
Hyundai. For example, did you know that a
holds IH store. That includes built-in safety
parts, which can be subjected to the wind
severe drop IA air temperature can signifi-
features such as reinforced body panels
rain and snow of the season-not to men-
cantly réduce the efficiency of your car's
and crumple zones that help absorb
tion the higher probability of accidents due
engine? We'll inspect the electrical system
Elmpacts. Safety also includes steps you
to hazárdous driving conditions should a
As well as the engine, brakes, tires, cooling
Read take tő ensure peace of mind, like
fender or door panel need replacing, insist
system, lubricants, wipers and lights to
Fdriving defensively, always using your
on genuine Hyundal body par ts. THey're
måke sure your Hyundal always gets you
seatbelt and If you have small children
designed to fit your Car perfectly. And you!
where you want to go,
buckling them in car seats designed for
be assured of maintaining the original
their weight and age.
integrity of your Hyundair
HYUNDAI
Bulk Rate
U.S. Postage
Preferred Owner Program
PAID
Hyundai Motor
P.O. Box 1639, Taylor, MI 48180 6639
America
P620WN106 C FL028
081184
MR. CHARLES E. PEREZ
106 WINDMILL WAY
LONGWOOD, FL 32750-4801
Sinc 95% of all Hyundai's are
still performing winter
after winter.
there must be some
very good reasons.
Because every new Elantra is covered by Hyundai's exclusive ValueCare
You can't buy the
Ownership. A concept so innovative, and so comprehensive, it allows us
to take care of virtually everything your new Elantra needs.
For two years or 24,000 miles, you won't pay a dime for regular service
kind of service a car
and maintenance.* Not even for labor.
All this is over and above our 3 year/36,000 mile bumper-to-bumper
like this receives.
limited warranty and our 5 year/60,000 mile powertrain limited warranty.
So test drive the all-new Elantra with ValueCare Ownership. It's one new
car that can really take care of itself.
Hyundai. Yes, Hyundai.
"See dealer for details.
NAME
FILE
McNAIR LAW FIRM, P. A.
ATTORNEYS AND COUNSELORS AT LAW
1155 15TH STREET, N.W.
SUITE 400
WASHINGTON, D.C. 20005
(202) 659-3900
FAX (202) 659-5763
JIM J. MARQUEZ
December 27, 1991
Honorable Sam Skinner
Chief of Staff
7yI
White House
1600 Pennsylvania Avenue, N.W.
Washington, D.C.
Decline L 1.3
Dear Mr. Skinner:
The next former U.S. attorney luncheon is scheduled for
Wednesday, January 8, 1992, at 12:15 p.m. at the Montpelier Dining
Room, Library of Congress, Madison Building, 6th Floor.
Please call my secretary, Diane Barry at 202/659-3900 with your
R.S.V.P. by Friday, January 3, 1992.
Best regards.
Sincerely,
Jim J. Marquez
JJM/dmb
LM of decline to Gwen Briscre com
1/3/92 Via phone
no action needed.
McNAIR LAW FIRM, P. A.
ATTORNEYS AND COUNSELORS AT LAW
1155 15ᵀᴴ STREET, N.W.
SUITE 400
WASHINGTON, D. C. 20005
(202) 659-3900
FAX (202) 659-5763
JIM J. MARQUEZ
December 27, 1991
Honorable Sam Skinner
Chief of Staff
White House
1600 Pennsylvania Avenue, N.W.
Washington, D.C.
Dear Mr. Skinner:
The next former U.S. attorney luncheon is scheduled for
Wednesday, January 8, 1992, at 12:15 p.m. at the Montpelier Dining
Room, Library of Congress, Madison Building, 6th Floor.
Please call my secretary, Diane Barry at 202/659-3900 with your
R.S.V.P. by Friday, January 3, 1992.
Best regards.
Sincerely,
Jim J. Marquez
JJM/dmb
WASHINGTON REDSKINS
namefile name fill
PRO-FOOTBALL INC
MIDDLEBURG VA 22117
(703) 687-4000
JACK KENT COOKE
CHAIRMAN OF THE BOARD
December 30 1991
The Honorable Samuel Skinner
Chief of Staff
The White House
West Wing
Washington DC 20500
Dear Mr Skinner
It's the Redskins' first play off game against
the Atlanta Falcons on Saturday, January
4 1992, at RFK.
Please identify yourself at the entrance to
Parking Lot #5 and also when you enter the
Office Entrance at Gate A.
The game starts at 12:30 pm; but come to
the Lombardi Room, say, around 11:30 am.
Mr and Mrs Cooke look forward to seeing
you and Mrs Skinner.
Kind regards
Yours very truly
Debi Ramey
(Mrs) Debi Ramey
Executive Assistant
to Mr Jack Kent Cooke
/ dmr
(Sent via FAX)
JAN-03-1992 12:26 FROM POB
TO
12024561121
P.01
POB
Public
540 Madison Avenue
Oversight
New York, NY 10022.
Fax # (212) 758-5603
Board
(212) 486-2448
SEC Proctice Section
American Institute of
Certified Public Accountants
DATE
1-3-92
TO
J. Thomas
FROM
m. Brown / POB
PHONE # 202-456-1121
# OF PAGES INCLUDING THIS ONE 2
BOARD: A.A. SOMMER, JR., Chairman ROBERT K. MAUTZ, Vice Chairman ROBERT F, FROEHLKE MELVIN R. LAIRD PAUL W. McCRACKEN
STAFF: JERRY D. SULLIVAN, Executive Director CHARLES J. EVERS, Technical Director JOHN F. CULLEN and ALAN H, FELDMAN, Assistant Technical Directors
JAN-03-1992 12:26 FROM POB
TO
12024561121
P.02
NAME
NAN
FILE
delined Sommer, at 1250 1/3/92 -3:45pm
December 31, 1991
non.
The Honorable Samuel K. Skinner
Chief of Staff to the President
&
Mrs. Samuel K. Skinner
The White House
any interest? yo-
Washington, DC 20500
Dear Mr. & Mrs. Skinner:
For the last three years the Public Oversight Board of the
American Institute of Certified Public Accountants SEC Practice
Section has made an award to an individual who has, in the
estimation of the Board, contributed significantly to the
advancement of sound financial reporting in the United States. It
has been the policy of the Board to maintain the secrecy of the
awardee until the night of the dinner at which the award is
announced.
In view of recent events, the Board has determined to vary
this policy this year and make known to those to whom invitations
are extended to attend the dinner honoring the awardee the identity
of that person in advance of the award. The awardee this year
(whom I might add was selected several months ago) is Barbara
Franklin, who as you know has recently been named as Secretary of
Commerce by President Bush. We would be most pleased if you and
your spouse would join us for dinner at the Metropolitan Club in
Washington, DC at 6:30 p.m. on January 6, 1991 for the purpose of
honoring Ms. Franklin. I might add you are also invited to attend
the luncheon the following day held in conjunction with the Annual
SEC-AICPA SEC Conference at the Grand Hyatt Hotel, 1000 H Street,
NW, at which time the award itself is actually made.
I would very much appreciate it if you would let me know as
soon as you can whether you will be able to join us for dinner on
the 6th and/or the luncheon on the 7th. I can be reached at (202)
467-7250.
Best wishes to you for a very fulfilling New Year.
Sincerely,
A. A. Sommer, Jr.
Chairman
AAS/mb