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They will also serve as showrooms for customers who want to touch the product
before returning home to shop on-line, 24 hours a day, seven days a week.
Business/School Partnerships To Battle Illiteracy
Business/school partnerships will become the norm in order to counter
illiteracy and the lack of basic job skills. Companies may hire retired employees
to conduct remedial reading and math programs. Companies will also emphasize
customer service in their training. The investment in the programs will pay for
itself many times over by increasing competitiveness. Governmental agencies
may provide enhanced tax relief to employers that provide high-impact training,
development and education programs to their employees.
Higher Education Key To Factory Jobs
In the 21st Century, the majority of employees hired by manufacturers
will be men and women college graduates, or will have job-specific, post-high
school training. Many manufacturing jobs that depended upon a strong back will
be replaced by jobs conducted from a computerized workstation. Employees
must possess the skills to program and operate high-tech tools such as robots.
Wages for more educated employees will increase accordingly, causing some
inflationary pressure.
The traditional blue collar worker with only a high school diploma will
sometimes be squeezed out. The majority of less educated former factory
workers will take lower paying jobs in the service sector.
New Workplace Problem: Isolation
Employees will be increasingly isolated. Digitally mediated
communication, such as e-mail and voice mail, increasingly replace face-to-face
exchanges. The resulting decline in social skills may hinder team problem
solving and threaten productivity. Companies will address this problem through
John Challenger, Page 7
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"ocrText": "They will also serve as showrooms for customers who want to touch the product\nbefore returning home to shop on-line, 24 hours a day, seven days a week.\nBusiness/School Partnerships To Battle Illiteracy\nBusiness/school partnerships will become the norm in order to counter\nilliteracy and the lack of basic job skills. Companies may hire retired employees\nto conduct remedial reading and math programs. Companies will also emphasize\ncustomer service in their training. The investment in the programs will pay for\nitself many times over by increasing competitiveness. Governmental agencies\nmay provide enhanced tax relief to employers that provide high-impact training,\ndevelopment and education programs to their employees.\nHigher Education Key To Factory Jobs\nIn the 21st Century, the majority of employees hired by manufacturers\nwill be men and women college graduates, or will have job-specific, post-high\nschool training. Many manufacturing jobs that depended upon a strong back will\nbe replaced by jobs conducted from a computerized workstation. Employees\nmust possess the skills to program and operate high-tech tools such as robots.\nWages for more educated employees will increase accordingly, causing some\ninflationary pressure.\nThe traditional blue collar worker with only a high school diploma will\nsometimes be squeezed out. The majority of less educated former factory\nworkers will take lower paying jobs in the service sector.\nNew Workplace Problem: Isolation\nEmployees will be increasingly isolated. Digitally mediated\ncommunication, such as e-mail and voice mail, increasingly replace face-to-face\nexchanges. The resulting decline in social skills may hinder team problem\nsolving and threaten productivity. Companies will address this problem through\nJohn Challenger, Page 7"
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