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final rules require food stamp offices to provide several safeguards:
C
The food stamp office should notify all applicants about the possibility of waiving
the face-to-face interview in cases of hardship and give applicants an opportunity
to request such waivers.
C
The food stamp office should notify the applicant of the date and time of the
interview in person, by telephone, or by letter mailed at least seven days in advance
of the scheduled interview.
C
Where the applicant has informed the food stamp office that he or she is working,
the food stamp office must have offered an interview time that does not conflict
with his or her work schedule. If the food stamp office is not open during hours
when a working applicant is not working, it should be required to exempt to
reschedule the first missed interview since a low-income worker may not be in a
position to know until the last minute whether activity at work is slow enough to
allow him or her to take off to go to the food stamp interview.
C
The food stamp office should send an applicant that misses a scheduled interview a
notice informing him or her of this fact. The notice should ensure that the
household has at least ten days (or, if longer, until the thirtieth day following the
date of application) in which to contact the food stamp office reschedule an
interview before the application may be denied and should provide a general
telephone number the applicant may call to reschedule the appointment without
having to reach any particular eligibility worker.
C
The food stamp office should reschedule the interview for any applicant that visits
or calls the office on or before the thirtieth day after filing his or her application if
the household indicates a continued interest in receiving food stamps. This is
particularly important for applicants who, because of child care problems, delays
on public transit, etc., may appear late for their scheduled interview. It would be
difficult for USDA to promulgate nationwide standards of timeliness in such cases,
but it is not unreasonable to expect the food stamp office to reschedule an
interview with an applicant who is standing before it and whose presence plainly
demonstrates his or her interest in pursuing the application.
States with waivers from the existing requirement could be given a reasonable length of time to
come into compliance with these new procedures.
Similar protections should apply to recipient households seeking recertification.
Proposed section 273.14(e)(2) would allow a food stamp office to deny a household immediately
when the household "fails to take a required action" such as appearing for an interview. (Current
section 273.14(e)(2)(ii) allows denials in most such circumstances.) Indeed, such households
would not even be given the opportunity to seek to reschedule the interview before being denied.
This is a particularly harsh and unfair rule and is likely to cause significant numbers of eligible
21
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"ocrText": "PPI Intern1 - feb29fsregs_access.doc\nPage 21\nfinal rules require food stamp offices to provide several safeguards:\nC\nThe food stamp office should notify all applicants about the possibility of waiving\nthe face-to-face interview in cases of hardship and give applicants an opportunity\nto request such waivers.\nC\nThe food stamp office should notify the applicant of the date and time of the\ninterview in person, by telephone, or by letter mailed at least seven days in advance\nof the scheduled interview.\nC\nWhere the applicant has informed the food stamp office that he or she is working,\nthe food stamp office must have offered an interview time that does not conflict\nwith his or her work schedule. If the food stamp office is not open during hours\nwhen a working applicant is not working, it should be required to exempt to\nreschedule the first missed interview since a low-income worker may not be in a\nposition to know until the last minute whether activity at work is slow enough to\nallow him or her to take off to go to the food stamp interview.\nC\nThe food stamp office should send an applicant that misses a scheduled interview a\nnotice informing him or her of this fact. The notice should ensure that the\nhousehold has at least ten days (or, if longer, until the thirtieth day following the\ndate of application) in which to contact the food stamp office reschedule an\ninterview before the application may be denied and should provide a general\ntelephone number the applicant may call to reschedule the appointment without\nhaving to reach any particular eligibility worker.\nC\nThe food stamp office should reschedule the interview for any applicant that visits\nor calls the office on or before the thirtieth day after filing his or her application if\nthe household indicates a continued interest in receiving food stamps. This is\nparticularly important for applicants who, because of child care problems, delays\non public transit, etc., may appear late for their scheduled interview. It would be\ndifficult for USDA to promulgate nationwide standards of timeliness in such cases,\nbut it is not unreasonable to expect the food stamp office to reschedule an\ninterview with an applicant who is standing before it and whose presence plainly\ndemonstrates his or her interest in pursuing the application.\nStates with waivers from the existing requirement could be given a reasonable length of time to\ncome into compliance with these new procedures.\nSimilar protections should apply to recipient households seeking recertification.\nProposed section 273.14(e)(2) would allow a food stamp office to deny a household immediately\nwhen the household \"fails to take a required action\" such as appearing for an interview. (Current\nsection 273.14(e)(2)(ii) allows denials in most such circumstances.) Indeed, such households\nwould not even be given the opportunity to seek to reschedule the interview before being denied.\nThis is a particularly harsh and unfair rule and is likely to cause significant numbers of eligible\n21"
}