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(2) The State agency must notify the applicant that it will waive the face-to-
face interview required in paragraph (e)(1) of this section in favor of a telephone
interview on a case-by-case basis because of household hardship situations as determined
by the State agency. The State agency must document the case file to show when a
waiver was granted because of a hardship. The State agency may opt to waive the face-
to-face interview in favor of a telephone interview for all households which have no
earned income and all members of the household are elderly or disabled. Regardless of
any approved waivers, the State agency must grant a face-to-face interview to any
household which requests one. The State agency has the option of conducting a
telephone interview or a home visit that is scheduled in advance with the household if the
office interview is waived.
(i) Waiver of the face-to-face interview does not exempt the household from the
verification requirements, although special crobedures may be used to permit the
household to provide verification and thus obtain its benefits in a timely manner, such as
substituting a collateral contact in cases where documentary verification would normally
be provided.
(ii) Waiver of the face-to-face interview may not affect the length of the
household's certification period.
(3) The State agency must schedule an interview for all applicant households who
are not interviewed on the day they submit their applications. To the extent practicable,
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Context sent to Scholar
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"ocrText": "(2) The State agency must notify the applicant that it will waive the face-to-\nface interview required in paragraph (e)(1) of this section in favor of a telephone\ninterview on a case-by-case basis because of household hardship situations as determined\nby the State agency. The State agency must document the case file to show when a\nwaiver was granted because of a hardship. The State agency may opt to waive the face-\nto-face interview in favor of a telephone interview for all households which have no\nearned income and all members of the household are elderly or disabled. Regardless of\nany approved waivers, the State agency must grant a face-to-face interview to any\nhousehold which requests one. The State agency has the option of conducting a\ntelephone interview or a home visit that is scheduled in advance with the household if the\noffice interview is waived.\n(i) Waiver of the face-to-face interview does not exempt the household from the\nverification requirements, although special crobedures may be used to permit the\nhousehold to provide verification and thus obtain its benefits in a timely manner, such as\nsubstituting a collateral contact in cases where documentary verification would normally\nbe provided.\n(ii) Waiver of the face-to-face interview may not affect the length of the\nhousehold's certification period.\n(3) The State agency must schedule an interview for all applicant households who\nare not interviewed on the day they submit their applications. To the extent practicable,"
}