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corporate.shopnow.com
http://corporate.shopnow.com/info.asp
shopnow. com
Home
Company Info
Press Room
Investor Relations
ShopNow Network
Corporate Information
About ShopNow.com Inc.
mission I history I management I technology
international locations I employment I contact us
Company Overview
Industry Background
connecting
E-Commerce Challenges
buyers
shopnow.com
and
The ShopNow Solution
sellers
Products & Services
worldwide
Company Overview
ShopNow provides an end-to-end solution that enables businesses to
engage in e-commerce with other businesses, merchants and
shoppers. We offer access to online marketplaces and a
comprehensive suite of e-commerce enabling products and services.
These products and services include secure payment and order
processing, fraud prevention, hosting and maintenance, custom
application and online store development, marketing and customer
acquisition and order fulfillment.
The ShopNow online marketplace aggregates merchants and
shoppers over a distributed network of web sites. With access to the
ShopNow marketplace, merchants can reach concentrated and
targeted groups of shoppers at the ShopNow.com portal site and at our
more than 4,000 affiliate and syndication shopping sites. There are
currently over 45,000 merchants offering more than five million
products on the ShopNow marketplace. In the quarter ended
December 31, 1999, there were more than 20 million visits to the
ShopNow marketplace.
In January 2000, we launched b2bNow.com, a business-to-business
portal and marketplace that aggregates businesses that seek to
transact with one another. We intend to continually expand the
features offered on b2bNow.com and have recently agreed to acquire
Ubarter.com, an online barter marketplace, to facilitate the exchange
of goods and services between businesses.
By combining the ShopNow marketplace, b2bNow.com, and the web
sites of clients utilizing our end-to-end solution, we have created the
ShopNow network. The ShopNow network, together with our suite of
e-commerce products and services, allows our business and merchant
clients to address the challenges of online commerce by providing the
following benefits:
END-TO-END INTEGRATED SOLUTION. We believe that we
provide all of the critical capabilities required to enable
businesses and merchants to conduct commerce online. Our
end-to-end solution minimizes the time, complexity,
inconvenience and cost ordinarily associated with a
multi-vendor or internally developed solution.
QUICK TIME TO MARKET. Our extensive experience typically
allows us to create commerce-enabled web sites for our clients
in less time than an in-house developer.
IMMEDIATE AND LONG-TERM SAVINGS. Our clients are able
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to avoid the significant investment of resources required to
develop and maintain end-to-end e-commerce capabilities
internally or to integrate an outsourced multi-vendor solution.
FACILITATE CUSTOMER ACQUISITION. With our custom
sales and marketing services, and access to the ShopNow
marketplace, merchants can more effectively and more
efficiently attract targeted shoppers to their online stores.
COMPREHENSIVE TECHNOLOGY PLATFORM. We provide a
flexible scaleable technology platform from which we can tailor
solutions to meet the changing needs of our clients.
ShopNow was incorporated in Washington in January 1994. Our
executive offices are located at 411 First Avenue South, Suite 200
North, Seattle, Washington 98104. Our telephone number is (206)
223-1996 and our main web site is located at
http://www.shopnow.com.
Industry Background
Rapid Growth of the Internet and E-Commerce
The Internet has grown in less than a decade from a limited research
tool into a global network consisting of millions of computers and
users. The Internet is an increasingly significant medium for
communication, information and commerce. International Data
Corporation, or IDC, estimates that at the end of 1998 there were over
62 million web users in the United States and over 142 million web
users worldwide and that by the end of 2003 the number of web users
will increase to 177 million in the United States and to over 502 million
worldwide.
The rapid growth of the Internet has given businesses, merchants and
shoppers the opportunity to conduct an increasing amount of
commerce online. We believe that e-commerce offers numerous
advantages to businesses, merchants and shoppers. Shoppers
receive increased selection, competitive prices and the convenience of
being able to shop on the Internet 24 hours a day, 7 days a week from
the location of their choice. The Internet enables merchants to reach a
global audience and operate with limited infrastructure, reduced
overhead and greater economies of scale. Merchants can customize
web site content to match the needs and preferences of individual
shoppers by transparently personalizing content for each shopper. By
facilitating access to information, the Internet enables merchants to
give customers more detailed product information while affording
merchants the opportunity to obtain detailed information about the
purchasers of their products. In addition, online merchants can reduce
selling costs by reducing or eliminating investments in physical retail
locations and automating much of the interaction with their customers.
These advantages are resulting in a dramatic increase in the amount
of commerce conducted over the Internet and the number of
businesses and merchants advertising and selling goods and services
online. According to IDC, worldwide transactions on the Internet are
expected to increase from approximately $111 billion in 1999 to
approximately $1.3 trillion in 2003, with the total number of users who
purchase products and services online increasing from approximately
48 million to approximately 182 million worldwide during the same
period.
E-Commerce Challenges
Challenges to Conducting Commerce Over the Internet
Businesses and merchants increasingly are determining that they need
an online presence to take advantage of the rapid growth and benefits
of e-commerce. To conduct commerce online effectively and
efficiently, however, businesses and merchants must address a
number of challenges:
WEB SITE PLANNING AND STOREFRONT DESIGN:
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Businesses and merchants must design and implement the look
and feel of their online stores and custom web sites in a way
that provides a rich, easy-to-use and generally satisfying
end-user experience that fosters buying and repeat visits.
Storefront design must promote the merchants' brands,
identities and product information through the use of graphics,
images and text content.
VISIBILITY AND CUSTOMER ACQUISITION: Merchants need
to effectively communicate with their targeted online audience to
maximize the number of visits to, and purchases from, their web
sites. Both online merchants seeking to establish a brand and
traditional merchants with established brands need to create
visibility online and to distinguish themselves from the
significant number of competitors selling products and services
on the Internet. Achieving widespread brand recognition and
customer loyalty in a crowded market where consumers are
inundated with Internet-related advertising requires a
comprehensive and focused marketing strategy to reach the
desired audience. These efforts require a broad range of both
online and traditional techniques ranging from banner and
hyperlink advertisements or e-mail communications to
traditional methods, such as direct mail. In order to attract the
highest number of desired online shoppers, merchants need to
employ creative marketing solutions that position their products
and services more effectively than those of their many
competitors.
TRANSACTION PROCESSING: Businesses and merchants
must implement solutions that enable them to efficiently and
effectively process orders once they are placed. Online
transaction processing is complex and involves a number of
elements including secure, dependable, automated real-time
payment authorization, calculation of tax and shipping charges,
order tracking and customer service. Online orders for physical
goods must be transmitted to fulfillment centers, distributors or
merchant-owned distribution centers for shipment of the goods.
In light of these challenges, businesses and merchants who choose to
internally develop and maintain an e-commerce presence must invest
a significant amount of capital and technical resources. E-commerce
technology evolves rapidly, necessitating timely implementation and
upgrades. The lengthy and often cost-prohibitive nature of in-house
development and maintenance has caused an increasing number of
businesses and merchants to outsource some or all of their
e-commerce capability development to third-party service providers.
Outsourced solutions offer convenience and savings but most service
providers specialize in specific, limited aspects of an Internet
merchant's business. Merchants who outsource their e-commerce
capability development typically must devote significant technical
expertise and other resources to coordinate multiple vendors and
integrate the various components.
As e-commerce solutions evolve and online businesses and
merchants proliferate, need and demand increase for outsourced
e-commerce solutions that seamlessly integrate every aspect of an
online business from storefront development to marketing services,
transaction processing and fulfillment.
The ShopNow Solution
We are an end-to-end developer and provider of e-commerce enabling
solutions for businesses and merchants. We provide a comprehensive
suite of products and services that enable businesses and merchants
to create, support and grow an efficient, scaleable and reliable online
presence. Our marketing services use both traditional and online
methods to bring businesses, merchants and shoppers together, while
our other e-commerce products and services enable businesses and
merchants to develop and complete online transactions. Our
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e-commerce platform includes custom application and online store
development and design, hosting and maintenance, fraud prevention,
payment processing and order fulfillment. We provide customers with a
wide variety of supporting technologies in order to meet their specific
needs. Our sales and marketing services include merchant and
product listing on our online marketplaces, advertisements and e-mail
promotions and other creative services. We also operate the ShopNow
marketplace, a distributed network of web sites comprised of the
ShopNow.com portal and more than 4,000 affiliate and syndication
shopping sites, which together provide access to more than 45,000
merchants offering over five million products. In addition, we operate
b2bNow.com, our business-to-business portal and online marketplace.
Key benefits of our solution include:
END-TO-END INTEGRATED SOLUTION. We believe that we
provide all of the critical capabilities required to enable
businesses and merchants to conduct commerce online. We
offer businesses and merchants a comprehensive suite of
e-commerce products and services and access to online
marketplaces. Our marketing services include advertising,
merchandising and e-mail services on our ShopNow
marketplace and on our b2bNow.com marketplace. Our
end-to-end solution minimizes the time, complexity,
inconvenience and cost ordinarily associated with a
multi-vendor or internally developed solution.
QUICK TIME TO MARKET. The pace of change and the rate of
growth of the Internet require greater speed in implementation
of e-commerce solutions. Our extensive experience in web site
planning and storefront development allows us to create
commerce-enabled web sites for our clients - ranging from the
basic to the highly customized - in less time than such tasks
typically require of an in-house developer.
IMMEDIATE AND LONG-TERM SAVINGS. We enable
businesses and merchants to improve their return on
investment by allowing them to avoid the significant diversion or
investment of resources required to develop and maintain
e-commerce capabilities internally or to integrate a multi-vendor
solution. Because we regularly reevaluate and update our
merchant services and network offerings, our clients can easily
keep pace with rapidly evolving e-commerce technology.
FACILITATE CUSTOMER ACQUISITION. ShopNow.com
allows merchants to market their products and services in an
established online marketplace where shoppers congregate for
the specific purpose of making purchases. We enable shoppers
to search for products and services in an organized manner and
to evaluate offerings from numerous merchants based on a
variety of criteria. Unlike content and community-oriented
portals, ShopNow.com is focused principally on, and identified
with, shopping. As a result, we can attract visitors who are more
likely to buy a product or service at our clients' sites. Our ability
to utilize detailed demographic and shopper preference data
enables us to offer targeted marketing services to our merchant
customers. The ShopNow marketplace, together with our
merchant marketing services, allows merchants to quickly and
efficiently attract a targeted group of customers.
COMPREHENSIVE TECHNOLOGY PLATFORM. We provide a
flexible scaleable technology platform from which we can tailor
solutions to meet the changing needs of our clients. Our
platform is a combination of third-party technologies and
technologies that we have developed. We also have serving
and hosting capabilities that enable our clients to outsource the
storage and transmission functions of their e-commerce
operations. This technology provides merchants a high level of
reliability, 24 hours a day, 7 days a week. Using data centers
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with redundant servers, continuous monitoring and high speed
Internet connections, we can provide clients with the
performance they require for uninterrupted e-commerce
operations.
Products & Services
Merchant Services
We offer businesses and merchants a wide variety of enabling
products and services, including:
SECURE PAYMENT AND ORDER PROCESSING. We provide
online payment and order processing software and services.
Our software and services assist our merchant clients with
credit card authorization, address verification, automated tax
and shipping calculations, order tracking and customer service.
Our payment processing system currently interacts with 21
credit card processors. For security, we use advanced
encryption methods. To exchange information with merchants
and shoppers on our web sites, our network servers use
software that complies with the Secure Sockets Layer
specification, the predominant method for managing the security
of transmissions over a network.
FRAUD PREVENTION. Our fraud prevention services use
artificial intelligence programs, a database of historical
transactions and validation by an authorized financial institution
to confirm shoppers' identities and to assess their credit status.
We can adjust the stringency of the fraud screening process
based upon a merchant's requirements and the nature of the
transaction to assist the merchant in maximizing sales
opportunities. Under an agreement with HNC Software, we have
licensed the right to use their eFalcon fraud management
system.
E-COMMERCE HOSTING AND MAINTENANCE. We provide
services to operate and maintain online stores on behalf of our
listed merchants. We use data centers with redundant servers,
24-hour monitoring and support and high-speed Internet
connections to provide customers with continuous e-commerce
operations. We also provide merchants with detailed electronic
and hard copy reports summarizing visits to and transactions
made on their online stores.
CUSTOM APPLICATION AND ONLINE STORE
DEVELOPMENT. We provide businesses and merchants with
design and technical development services for their web sites
and online stores, including design and advertisement copy
services and image management and production. We create
commerce-enabled web sites ranging from the basic to the
highly customized.
MARKETING AND CUSTOMER ACQUISITION SERVICES.
Our marketing services are designed to enable merchants to
enhance their visibility on the ShopNow marketplace, facilitate
customer acquisition and retention, and increase sales. We
offer a range of online advertising and listing services, e-mail
promotions and lead delivery programs for merchants. We offer
merchants a variety of listing positions in our merchant
database, which shoppers access through ShopNow.com. The
merchant listing positions differ by length of store description,
number of search engine keywords that refer to the merchant's
products, order in which the merchant is listed within a product
category and availability of certain promotional listings.
Advertisements can be prominently displayed on ShopNow.com
or on the web site networks of our marketing affiliate, 24/7
Media. From these advertisements, shoppers can hyperlink
directly to an advertiser's web site, enabling the advertiser to
directly interact with an interested shopper. Merchants can also
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reach a more focused audience by sponsoring a specific
product category or, alternatively, a wider audience by
marketing to visitors on our affiliate and syndication shopping
sites. Our e-mail promotions enable merchants to alert
shoppers registered with us to special merchant product or
service offerings. We also offer a lead delivery program that
provides merchants with a specific number of visits by shoppers
to the merchants' web sites over a given period of time. If we fail
to deliver the specified number of visits, the contractual term is
extended until we have delivered the required number of leads.
CUSTOMER ORDER FULFILLMENT AND CALL CENTER
MANAGEMENT. We have preferred supplier agreements with
several companies that specialize in providing customer order
fulfillment services for merchants that lack such capabilities.
These services include warehousing, packaging and distribution
and call center services. Our preferred supplier agreements
allow us to obtain pricing discounts and other favorable terms
from these companies by aggregating several of our clients'
order fulfillment and call center activities under one contract that
we enter into and manage on behalf of our clients. We also
have relationships with several vendors whose warehouses we
use to fill orders that we take on behalf of our clients through
our web sites and to deliver the purchased merchandise directly
to shoppers. We have integrated our order processing, payment
processing and fraud prevention systems with those of our
preferred suppliers to provide our merchants with an integrated
e-commerce platform.
Our various merchant services can be purchased as an integrated
suite or individually, which allows businesses and merchants to tailor
their service package to their particular needs. Fee arrangements are
based on the specific service purchased and may be computed on a
project basis, a monthly fee basis, a per transaction basis or a
combination thereof.
The ShopNow Marketplace
The ShopNow marketplace aggregates merchants and shoppers over
a distributed network of web sites. The ShopNow marketplace consists
of ShopNow.com, our shopping portal, and more than 3,000 affiliate
sites and over 1,300 syndication sites. Our marketplace aggregates
more than five million products and services offered by more than
45,000 merchants, including retailers, catalog companies,
manufacturers and individuals. The ShopNow.com directory lists
merchants under 28 different product categories. Our web site
provides shoppers with multiple ways to search our merchant
database. To reach a specific merchant's web site, a shopper clicks on
the hyperlink to that site. Shoppers complete transactions directly at a
merchant's web site, allowing merchants to conduct e-commerce
under their own brand names. In some cases, we act as the
merchant-of-record and offer products directly to consumers from the
ShopNow marketplace. These products usually are shipped directly
from the manufacturer or distributor. We principally offer these
products to drive traffic to the ShopNow marketplace.
During the last quarter of 1999, we completed three acquisitions to
enhance the ShopNow marketplace. They were the acquisition of the
SpeedyClick community web site, the bottomdollar.com comparison
shopping engine and the Cortix merchant rating system. The acquired
businesses also provide additional means for shoppers to access our
merchants' web sites. We believe that these enhancements will
generate additional consumer traffic on the ShopNow marketplace,
which in turn will attract additional participating merchants to whom we
can cross-sell our e-commerce enabling products and services.
We recently launched eBuy, our proprietary transactional banner
service. eBuy allows a shopper to click on a banner advertisement
from within any web site and purchase the product or service in the
banner advertisement without leaving the site where the shopper
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originally saw the banner advertisement. We have licensed the eBuy
technology to 24/7 Media, GiftSpot.com, AthleteNow.com,
ChickClick.com and ArtGalleryLive.com. The private label version of
eBuy for 24/7 Media is marketed as Click2Buy.
b2bNow.com
b2bNow.com is a global business-to-business portal that enables
businesses to buy, sell and promote their products and services to
other businesses in a single online marketplace. Launched in January
2000, b2bNow.com's e-commerce features currently include a request
for quotation/request for proposal search engine, enhanced business
listings and placements, business web hosting, business web store
building tools, business headlines, financial news, targeted
newsletters, stock quotes, site traffic reports and other sales and
marketing services. In addition, following completion of our proposed
acquisition of Ubarter.com, we plan to integrate Ubarter.com's online
barter marketplace into b2bNow.com. We believe barter provides a
valuable and flexible alternative to cash transactions for businesses
wishing to exchange goods and services without disadvantaging their
distribution partners. The availability of an online barter marketplace
will allow our clients to better manage sales of business assets,
excess inventory, surplus production and other goods and services.
home I company info | press room I investor relations I shopnow network
Copyright © 2000 ShopNow.com Inc. All Rights Reserved.
For more info call 800.370.3638
Contact Us
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com
Home
Company Info
Press Room
Investor Relations
ShopNow Network
Corporate Information
Management Team
Dwayne Walker
Chairman and Chief Executive Officer
Joe Arciniega
President and Chief Operating Officer
Melinda Hinson
connecting
Vice President, Marketing
buyers
Alan Koslow
Chief Financial Officer and General Counsel
and
Ganapathy Krishnan, Ph.D.
sellers
Executive Vice President and Chief Technology Officer
worldwide
Ranjit Mulgaonkar
Senior Vice President, b2bNow.com
Keith Oelrich
Senior Vice President, Consumer Division
Othniel Palomino
Executive Vice President, Corporate Development
Anne-Marie Savage
Executive Vice President, E-Commerce Services
Michael Wychocki
Executive Vice President, Direct Marketing Division
Dwayne Walker
Chairman and Chief Executive Officer
Dwayne M. Walker has over 18 years of business
and technology experience. Mr. Walker began as
president and chief executive officer of
ShopNow.com Inc. in March 1996 and prior to that served as chairman
of the board. During 1995 and 1996, Mr. Walker was also chairman of
US Connect which was acquired by IKON Office Systems. Mr. Walker
is also an investor and advisor to NETDelivery, Inc. and other
technology and services companies.
Mr. Walker first entered the high tech industry by building software that
connected early personal computers to mainframes at Hughes Aircraft
in 1980. He then became a programmer and systems analysts for
TRW in 1983. In 1985, Mr. Walker co-authored the book Micro to
Mainframe: Creating an Integrated Environment before Ashton-Tate
acquired his expertise in 1986 to manage their database products and
software application development. Mr. Walker then moved into the
technology and management consulting with DMR Group (a 1200
person technology and management consulting company).
In 1989, Mr. Walker began his seven year successful journey with
Microsoft Corporation where he held several positions including
general manager of sales and marketing, director of Windows NT and
Networking Products, director of SQL Server and network products
and other senior management positions. Mr. Walker was recruited by
Microsoft Corporation to spearhead the launching of the first two
versions of SQL Server and Windows NT. In addition, Mr. Walker
designed and led the worldwide deployment of the Microsoft Solutions
Provider Channel program. Under his direction, the Solutions Provider
program grew from just a few hundred participants to more than 7,000
and has become one of Microsoft's most successful business
partnership programs of all time generating over $1 billion in sales for
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Microsoft.
Joe Arciniega
President and Chief Operating Officer
Mr. Arciniega joined the Company in November 1998 as its
executive vice president and chief operating officer. He was
promoted from EVP to president in January 2000. Prior to
joining the Company, he was vice president of operations for
Humongous Entertainment, a software developer and publisher. At
Humongous Entertainment, Mr. Arciniega built the operating structure,
setting the stage for the growth and success of the company, and
culminating in its sale to GT Interactive Software in 1996. Continuing in
his role as vice president of operations, Mr. Arciniega also established
GT Interactive's national electronic commerce, technical support and
customer service departments, building and directing teams that
support these efforts for all corporate locations and studios. Mr.
Arciniega brings 19 years of experience in business management,
holding key positions in a variety of industries including high tech,
service and retail. Mr. Arciniega has also been a keynote speaker at
business and motivational seminars throughout the country.
Melinda Hinson
Vice President, Marketing
Ms. Hinson joined the Company in June 1999 as director of
corporate marketing. Ms. Hinson brings to the Company over
ten years of marketing and general management experience.
Prior to joining ShopNow.com, Ms. Hinson managed the coffee and
whole bean businesses at Starbucks Coffee Company in the retail
marketing division. Before moving to Seattle, she served in a senior
brand marketing role at Polaroid Corporation in Boston,
Massachusetts, managing the multi-million dollar instant film business
in North America. Also while in Boston, Ms. Hinson managed the
flagship juice and jelly businesses at Welch's in a brand marketing
role. Ms. Hinson received her Bachelor of Science in public health at
the University of North Carolina in Chapel Hill. She also has an MBA
from the College of William and Mary in Williamsburg, Virginia.
Alan Koslow
Chief Financial Officer and General Counsel
Mr. Koslow joined the Company in June 1998 as its chief
financial officer and general counsel. Before joining the
Company, Mr. Koslow was a principal at the law firm of
Graham & James from May 1997 to May 1998. At Graham & James,
he worked on a wide variety of corporate finance transactions,
including public and private securities offerings, venture capital
financings and mergers and acquisitions. From April 1990 to May
1997, Mr. Koslow worked at the law firm of Foster Pepper &
Shefelman, where he was elected as a partner in December 1995.
From May 1988 to April 1990, Mr. Koslow worked as a corporate
associate at the law firm of Cahill Gordon & Reindel. He has worked at
Coopers & Lybrand as an auditor and at Midlantic National Banks Inc.
as vice president of auditing. Mr. Koslow is a certified public
accountant and is admitted to practice law in New York and
Washington. He graduated magna cum laude from Rutgers University
with a BA in economics and accounting and graduated cum laude from
Rutgers Law School.
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Ganapathy Krishnan, Ph.D.
Executive Vice President and Chief Technology Officer
Dr. Krishnan joined the Company in January 1997 as an
executive vice president and the Company's chief technology
officer. In 1991, Dr. Krishnan founded and was CEO of
Intelligent Software Solutions (ISS) which developed e-commerce
software for the Windows 95, Windows NT and UNIX operating
systems. In 1996, Dr. Krishnan founded Web Solutions, Incorporated,
where he served as CEO. He has experience in developing server
technology, cryptography, certificate management, Internet
development, and a deep understanding of e-commerce technology
and its deployment. From 1988 through 1996, Dr. Krishnan was a
professor of computer science at Stetson University. Dr. Krishnan
earned his BS technology degree from IIT Madras in India. He also
holds an MS chemical engineering degree from the University of
Louisville, as well as an MS and Ph.D. in computer science from State
University of New York, Buffalo.
Ranjit Mulgaonkar
Senior Vice President, b2bNow.com
Mr. Mulgaonkar joined the Company in February 1999 as
vice president and general manager of ShopNow
eBusiness Solutions. He is currently in charge of the
b2bNow.com portal business. Mr. Mulgaonkar has over 18 years of
experience in e-commerce, digital printing, desktop publishing and
digital imaging technologies. He has represented many high
technology companies in the executive, product marketing, business
development and engineering capacities. Mr. Mulgaonkar joins the
Company from iCat Corporation where he was the general manager of
iCat products. At iCat, he was in charge of the product marketing and
program management functions for e-commerce products and
services. Prior to iCat, Mr. Mulgaonkar was the vice president and
general manager for Moore's Interactive Marketing Solutions, a
pioneer in one-to-one digital printing technology. Mr. Mulgaonkar also
worked at Xerox Corporation as the manager of strategic products and
director of Aldus Pre-Press Division, a business he initiated. Mr.
Mulgaonkar holds a Master's Degree in computer science from
Virginia Polytechnic Institute and an undergraduate degree in
Electronics & Telecommunications from Poona, India.
Keith Oelrich
Senior Vice President, Consumer Division
Mr. Oelrich joined the Company in October 1998. His experience
includes international financing of commercial jet aircraft, creating the
European headquarters for a wireless phone service, running the Latin
American and Asian operations for a music distribution business, and
serving as vice president of operations for a small software startup. He
has also worked for Boeing, and in the management development
program at General Electric. Mr. Oelrich is a graduate of the University
of Washington, and also holds an MBA from the Johnson School at
Cornell University.
Othniel Palomino
Executive Vice President, Corporate Development
Mr. Palomino joined the Company in April 1997 as an
executive vice president. He began his career at Andersen
Consulting in 1985, where he served in a broad range of
assignments including financial software development, training course
development, and project management. From 1991 until April 1997, he
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managed the marketing of Microsoft's database products, delivered
end-user-marketing programs and built Microsoft's Value-Added
Reseller and Systems Integration channels. Mr. Palomino is a
graduate of Princeton University with a BS in operations research and
civil engineering. He also has an MBA from Stanford University.
Anne-Marie Savage
Executive Vice President, E-Commerce Services
Ms. Savage joined the Company in July 1996 as its senior
vice president of marketing and business development. Ms.
Savage brings over 11 years of experience in marketing
communications and technology to the Company. As an account
manager at EvansGroup, Seattle's largest advertising agency, Ms.
Savage was responsible for developing and executing an integrated
communications plan for their largest account. Her other
responsibilities at EvansGroup included database marketing, print and
broadcast advertising, collateral development, public relations, events
and direct mail. Ms. Savage then founded her own consulting business
where she used these skills for a variety of clients including Microsoft
Corporation. Before joining ShopNow.com, she was the marketing
manager for Integra Technology International, where she was
responsible for all corporate marketing activities. Ms. Savage holds a
BA in hotel and restaurant management from Washington State
University.
Michael Wychocki
Executive Vice President, Direct Marketing Division
Mr. Wychocki joined the Company in October 1998 as an executive
vice president, with primary responsibility for daily management and
operations of the Company's direct marketing division. Mr. Wychocki's
experience includes years of senior management experience with a
leading retail catalog agency where he was part of a six person
executive team that grew that agency over 2000% in a five year span.
Prior to that position, Mr. Wychocki spent seven years with the Sears
Corporation, where he held various positions in creative development,
merchandising and marketing. Mr. Wychocki has a marketing degree
from the University of Illinois at Champaign-Urbana and is an active
member of the DMA (Direct Marketing Association), the RAMA (Retail
Advertising and Marketing Association) and the DSA (Direct Selling
Association).
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Briefing Book Items (3 books)
Policy Book
1. Hot Policy Issues
2. The Internet Glossary-
FY2001 Budget Items
4. Internet Tax -you Sarah
5. CyberSecurity
detailcation =\pgr.on
6. Digital Signatures -Sarah
7.-H1B~Sardh
8. Export Controls
9. China Background (relevant issues for high-tech firms)
Trm
40. Clinton-Gore History on Supporting Digital Opportunity
5 long DP paper
Site/ Event Book
280 on all
1. East Palo Alto
a. event schedule
b. message/ connection to goals
#2
c. invitees/backgrounds
d. deliverables
i) private sector
ii) public sector
iii) key partnerships
e. hot issues
f. background press
Day
1
Memo
g g. background articles
oreach
2. Shiprock/ New Mexico
company
deliverable
a. event schedule
b. message/ connection to goals
c. invitees/ backgrounds
d. deliverables
i) private sector
3 2 Gift
ii) public sector
iii) key partnerships
e. hot issues
f. background press
g. background articles
3. Rural North Carolina
a. event schedule
b. message/ connection to goals
Day 2
1
c. invitees/ backgrounds
d. deliverables
i) private sector
ii) public sector
iii) key partnerships
e. hot issues
f. background press
g. background articles
4. Boston
a. event schedule
b. message/ connection to goals
c. invitees/ backgrounds
d. deliverables
i) private sector
ii) public sector
iii) key partnerships
e. hot issues
f. background press
g. background articles
Corporate Book
1.
Key Corporate Partners
2. Deliverables (extended version)
B. Q&As
2